Can't follow their own guidelines abd stuck in wrong century…
The DVLA are the epitome of everything thats wrong with the civil service. Lazy, incompetent and incapable of completing basic tasks, like checking links work in their documentation. They revoked my licence on medical grounds despite their own guidelines saying they didn't need to. They've taken 2 months so far to process 4 forms. They are a complete disgrace.
They don't listen. You can't complain. I wouldn't advocate this often but everything to do with medical decisions should be automated because we'd have the same result, but faster, more consistent, transparent and cheaper.