Patrick

Bought 2 retractable 40m wall mounted hoses. One broke within 3 days of installation. Support has been nonexistent. First contacted, submitted requested videos and photos, was promised a solution within 48 hours. 6 days later and after chasing every day, keep getting told it’s being review and someone will get in contact. Absolutely useless.
UPDATE 22/6/26 - A pathetic compensation offer of €58 for now two faulty hoses that cost €279.90. As both no longer work, your offer to 'keep them' is useless as both will need to be replaced.
UPDATE 27/6/26 - after two weeks of arguing and incremental offers of compensation, finally issued with a full refund. Fundamentally, their product is absolutely junk with both now broken with less than 2 weeks use. Secondly, the fight to get response was unreasonable and infuriating - should’ve been an instant replacement issued the day I noted them as broken. Finally, while a refund is ok, it doesn’t factor in the time and frustration for fact that I need to remove, dispose of and then replace both hose systems and the time it took to repeatedly chase for responses, answers and an outcome. I am out hundreds of €’s worth of time wasted. Never use Vevor! Lesson learnt.

Absolutely avoid this overpriced junk. Flagged to customer services ‘CS’ that the bracelet was discolouring creating an unpleasant contrast between the case and the bracelet. CS refused to swap or refund stating that it was up to me to closely inspect the website to spot their manufacturing short comings before buying or return the watch within 14 days. Assume they’ve bought cheap substandard bracelets that don’t match their cases and are happy to pass on this junk to customers at our risk. Zero standing behind their brand or quality, zero acknowledging that the colour on the bracelet should last longer than 3 months of infrequent wear, absolutely no concern that they have a dissatisfied customer.
UPDATE to IFL reply - wearing a watch 2 or 3 times a week for 3 months should not cause the fading experienced. It is NOT a design feature, you do not note it as such anywhere on your site, nor do you highlight it as such. You are charging a premium for a fundamentally junk product that you are now trying to blame your suppliers for. Given that the watch is immaculate and unmarked besides the ‘discolouration design feature’, you should be happy to take the watch back and stand behind your product and its value.

Mappin & Webb order arrived today without a certificate for the diamond I purchased. Requested the certificate but was dealt with online but an obtuse and obstructive individual who refused to send one and refused to say why. Essentially it’s highly likely that I’ve been sold a blood diamond, a stolen diamond or one that is not what has been sold to me. Why else wouldn’t you certify a 1.0 carat diamond? Seriously disappointed at the company and annoyed at a useless and antagonising ‘customer service’ representative.

*edit #1. Thanks for the quick reply. That’s great, please send the certificate that backs that up. Either IGI or GIA will suffice. Unfortunately, ‘Hannah from customer service says it’s ok’ doesn’t help if I were to sell it or value it in the future.

Absolutely horrific bunch of the lowest humans. Extortionate parking charges that oversell annual tickets so that there are never any parking bays available after 8am. Then allow Network Rail to store rail and machinery which take up an additional 12 bays and fine you £100 when you arrive at 8am, find no bays available and park out of the way on a grass verge because you're in a rush after the school run and don't have time to look for alternative parking. Appeals process is rigged and they have a monopoly over rail station parking so customers are left without recourse or alternatives. Pure extortion and the bunch at Saba couldn't care less.

Website kept saying my session had expired ( 4 times) after 5 seconds of inactivity.

Avoid home fitment option. Booked AM slot, called at 11:30am and told AM is till 1pm and the driver will be there before 1pm. Add 2 hours to fit meant a 3pm earliest finish - hardly an AM slot. Couldn't tel me exactly where the driver was. Once cancelled, told 3-5 days to process a refund. Just appalling lack of understanding of client needs.

I was fairly apprehensive expecting snags like 'the phone isnt working' when it was or waiting ages for payment but it was seamless end to end and surprisingly the cash was in my account the day after sending the phones off. Will use again.