Normally very good but sadly this time was a bad experience.
I placed an order on 31/08 for delivery on 03/09 between 7am and 2pm, received confirmation of the order and it said they would text with a 2 hour slot on the day. I waited in on the day, but had not heard anything by 11am, so checked the status online and the order was only showing as processing and not despatched.

I used the online chat and spoke to someone who said there had been some sort of glitch and the delivery was never booked. They rebooked delivery for the next available slot between 7-2 on 07/09. Again I got confirmation by text and email of the new delivery date. Morning of the delivery came and again, no message with a time slot, I again check on my account and there are now 2 orders showing for the same thing, both due for delivery on 07/09, and both still showing as processing. I again queried it in the online chat and was told the other person had not actually booked it, I questioned how it wasn't booked when I'd had confirmation email and text that it would be delivered but that was ignored and I was just asked to rebook.
I rebooked for the next day, again between 7-2. I did not receive any confirmation so I checked an hour later and now 1 order number was showing as cancelled and the other still showing as processing.

Once again I went on to the online chat and was told the previous person had in fact cancelled the order, instead of rebooking, and I would have to wait for the refund and then re-order, but now the price for the item has significantly increased.

I will be getting the refund and ordering elsewhere, in future I will stick to ordering things that are in stock for collection, and leave orders for delivery to companies that actually deliver the order.