Click & collected boots in store - when I examined them at home (30 mins later) they have significant damage.... Took clear photos and a video and contacted customer service asking for a returns postage label (as its inconvenient / expensive for me to get to store and I shouldn't have to pay return postage for a faulty item).

Received a bit of a robotic reply - 'Sorry to hear the condition your boots are now in - take them to store and we'll assess them and decide whether you can have a refund'

Confused re 'condition the boots are 'now' in - they are in the same condition as when you sold them to me - damaged!

Obviously didnt even read the email re I cant easily get to store and would like a pre paid label.

AI 'customer service' that is NOT helpful....

Items are obviously seconds / faulty though NOT advertised as such..... Return postage not covered (even for faulty items - pretty sure thats illegal)...

AVOID purchasing anything from here if you like easy resolve to any issues (or prefer not to receive dodgy items in the first place).