0/5 ⭐ THEY CANCELLED MY ORDER
0/5 ⭐ THEY CANCELLED MY ORDER - I BOUGHT ELSE AND GOT THE SOFA IN 7 DAYS
Order 35154 - 31/07/2026
Bargain Sofa promised 21 days for delivery. It never arrived.
When I asked for compensation for the delay, they CANCELLED my order without my consent.
Their excuse on Trustpilot that I "refused delivery" is a LIE. I never refused. I have all the emails as proof. I wanted my sofa + compensation for their breach.
COMPANY IS A JOKE.
Last Tuesday [26/08/2026], I ordered a NEW sofa from another company in Europe because Bargain Sofa canceled mine.
Today is Wednesday [02/09/2026] – A WEEK LATER – and my new sofa is ALREADY IN MY LIVING ROOM.
So other companies can deliver in 7 days, but Sofa Bargain can't deliver in 24 days and cancels orders when you ask about your rights?
AVOID THIS COMPANY. Check their 1-star reviews – same story.
Evidence submitted to the Trade Inspection.
Reply from Sofa Bargain
We understand that you were disappointed by the delay with your order, and we acknowledge that the original delivery timeframe was extended by a few days. This was communicated to you, and we worked to provide a revised delivery date at your request.
To resolve the matter, we had already offered £50 compensation in addition to the £50 previously offered, while also arranging a delivery date for you. However, you subsequently requested written confirmation of a further £250 refund as a condition of accepting the delivery.
As we were unable to agree to this additional compensation, we could not reach an agreement on the terms for proceeding with the order. At that point, rather than leave the matter unresolved, we cancelled the order and issued your full refund immediately.
We therefore want to clarify that your order was not cancelled simply because you raised your concerns or requested compensation. We attempted to find a resolution and provide the sofa, but ultimately could not reach an agreement regarding the additional compensation you required as a condition of accepting delivery.
We regret that we could not reach a mutually acceptable outcome, but we believe it is important that the circumstances surrounding your order are accurately represented.