Very disappointing and unprofessional…
Very disappointing and unprofessional service
My experience with QB LLC has been extremely disappointing. My certificate verification has been delayed for almost two months, even though my university has already responded to the verification request.
I have contacted the company several times by email, but I received no proper response or update. On one occasion, I was told that I would be contacted within 24 hours, but no one contacted me and no action was taken.
A delay of almost two months after the university has already provided the required response is completely unacceptable and has caused me significant inconvenience.
I strongly hope QB LLC improves its customer service and handles verification cases in a more timely and professional manner.
Reply from QB LLC
Hi,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
We have requested information through TrustPilot. This will allow us to access your case details privately and securely and follow up with you directly. Once you receive the email, please share your Full Name, Case Reference Number and Contact Number.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team