Extremely disappointing experience from start to finish.

The first car I was given had serious tire problems and did not feel safe to drive, so I had to go through the inconvenience of returning it. Even then, the car was put through damage control as though I might somehow have been responsible for the faulty tire, and I was made to feel as though the company was doing me a favour by not charging me.

The replacement car also had visible tire issues and existing body damage.

Now I am being accused of causing a chip in the windscreen. The only photograph they have provided is ridiculously unclear, and I have disputed the damage and asked for proper photographs. I also have my own photograph from the day of the rental showing a visible mark on the windscreen.

What makes this even more unacceptable is that the company actively advises customers to photograph the vehicle carefully at collection, yet when you actually use those photographs to dispute one of their claims, they do not even bother to respond.

You cannot get through to customer service by phone, my emails regarding the dispute have gone unanswered, and instead of reviewing the situation properly, they are simply taking €500 from my card.

This is an appalling way to treat customers. I would strongly advise anyone renting from this company to photograph absolutely everything — the windscreen, tires and every part of the bodywork — but unfortunately, based on my experience, even having photographic evidence does not guarantee that anyone will actually listen to you.

I certainly would not use this company again.