Delivery time was supposed to be 5 weeks but after 6 weeks of radio silence we still had not received the product we ordered. After sending an email to their customer service department, I received a shipping notification the next day, but they never bothered to reply to my email. The quality of the product itself (pool cover) is not great: the plastic is quite cheap and easily rips and there is no way to attach the cover to a roll-up system. Disappointing for a relatively expensive product. All in all, really not a great experience.