Hello LF,

Thank you for taking the time to bring this to our attention. We're sorry to hear about the inconvenience you might have experienced and appreciate the opportunity to look into this for you.

Unfortunately, we weren't able to locate an order using the details available in your Trustpilot review. To help us identify your order and assist you as quickly as possible, we've requested some additional information through Trustpilot. If you could kindly complete that request, our team will be able to investigate this for you right away.

Alternatively, you're very welcome to contact us directly at customercare@lulutox.com with your order ID or any additional details that may help us locate your order. We'll be happy to assist you and work towards resolving your concerns as quickly as we can.

Warm regards,
Lulutox Team