Great product, even better customer service
Title: Great product, even better customer service
I recently bought two pairs of RUNNR Marathon Pro Shorts. After a test run, I realised the Medium size didn’t work for me with a phone in the back pocket, so I emailed support about an exchange.
Their reply was quick and very generous: they offered to send me both pairs in Small for a small USD $15 shipping fee, and I didn’t have to send the original pair back. No stress about missing packaging or the fact I’d used one pair once; they just made it right.
The product itself is already excellent (no phone bounce, good design), but this level of support is what really stands out. I’m training for the Chicago Marathon and will happily keep using RUNNR gear knowing they stand behind their products and look after their customers.
Reply from Runnractive
Hi Hubert!
Thank you so much for sharing your experience — this truly made our day. We’re thrilled to hear that the RUNNR Marathon Pro Shorts worked well for you, and even more grateful for your kind words about our support team.
We know how important the right fit is, especially when you’re training for something as big as the Chicago Marathon, so we’re glad we could make the exchange process easy and stress‑free for you. Our goal is always to stand behind our products and make sure every runner feels taken care of, and your feedback reminds us why that matters.
Wishing you strong, confident miles ahead — and we’ll be cheering you on all the way to Chicago. Thank you again for choosing RUNNR!