What went wrong! Be easier to write what went well! The technical support was non existent - but I will say they were pleasant to deal with - I think they just lied to get me off the phone! Told me my broadband would work "in the next hour" for 3 days straight. I contacted my old provider and the line was still with them! A corrupt sim was sent out and my daughter has lost her number- that took 5 days to work out. Never again