Review of Primo Water


Rated 3 out of 5 stars

Delivery out the window

Delivery out the window. You get notified between 8am and 6pm. It’s now 6:53 pm and no water delivery yet. I made changes to the order before cut off and didn’t see it on the app as being done. I called and was reassured the new order was the only one in the system. Today at 6:05 when I called oh it’s on next months delivery, I missed the cut off time. When I spoke to the representative last week it was confirmed that 4-5 gallon jugs and 2 cases of Mountian Valley Spring water was included on this delivery. I grew up on Hot Springs, Arkansas Home of Mountain Valley Spring Water.

I almost opened the new accounts today for my business locations but hadn’t got around to it. I’m glad. I am looking for a new company for the stores until the Publix Spring Water

July 9, 2026
Unprompted review

Reply from Primo Water

Hello Wil. We appreciate you taking the time to share your experience. We regret that your recent service did not meet your expectations, and we'd like the opportunity to review what happened. Please email PBonlineReviews@primobrands.com referencing your review along with your account information so our team can investigate and assist you.