Hello, thank you for taking the time to share your feedback. We’re sorry this experience has been so frustrating, especially after you had already provided the requested information.

The checks and reviews our teams carry out form part of our obligations as a financial services provider, and in some cases these reviews can affect access to services while a matter is being assessed. We also recognise the concerns you’ve raised about communication and the support experience during that process.

As this matter has already been addressed through the appropriate channels, we’re not able to comment on account-specific details in a public forum. You can find more information in our Acceptable Use Policy and Sign-Up Terms here: https://www.airwallex.com/terms/acceptable-use-policy and https://www.airwallex.com/terms/sign-up-terms

We appreciate you taking the time to set out your concerns.