I have been invoiced for three charges in the London area when the car in question and driver(Me) were in Scotland. After many differcult converstaions and emails they inform me a refund has been accepted, however the link they have sent does not work and my email and password are now not recognised and I can't access my account. They have sent me a customer satisfacion link that has also been copied to a random stranger with a similar name!!! Atrocious company avoid at all costs.