My vacuum cleaner broke down and as it…
My vacuum cleaner broke down and as it was still under warranty , they sent dhl to collect it. It has been away for more than a month now and have not had any emails , or contact from this company regarding the repair. I have called umpteen times to chase it up and keep getting nowhere . Worst company for customer service and no one seems to know anything about where my hoover is or what is status is !!!!!
Mind blowing 🤯 I just want my hoover back ….. honestly I won’t ever buy a Miele hoover again or anything For that matter . Angry isn’t even close
Reply from Miele
Dear Mrs. Snowball,
We are very sorry to read about your experience.
We completely understand how frustrating it must be to be without your vacuum cleaner for over a month and not receive any updates on the repair status.
This is certainly not the level of service we aim to provide. We would like to look into your case and help clarify the current status.
Please send us an email at social@miele.de with your contact details and, if available, your repair or service reference number.
We will be happy to review your case.
Kind regards, Your Miele team