I signed up for BrightPay just about a year ago, when Xero (my then- and current provider) was threatening to raise the cost of it's payroll offering to an unrealistic level. I paid for a year in advance, but as Xero changed its mind about the increase I never actually submitted a single pay run through Bright. Foolishly I didn't cancel straight away. Last week I received an invoice for another year of Bright charges, I contacted them immediately to request cancellation and had hoped that as they could easily see I had never used the service that they would do so without further charges. Sadly, four days later they took another year's payment anyway.
I can't comment on the quality of their offering, as I have never used it, but their attitude to my simple mistake was extremely poor. If you're considering using them I would think twice about whether such unscrupulous people fit with how you like to think of your own business ethics.