BBVA Deutschland is illegally allowing merchants to charge blocked virtual cards - where no charge should be possible and putting customer accounts into overdraft - when this should be technically impossible as their app HAS NO OVERDRAFT CAPABILITY ACCORDING TO THEIR OWM TERMS AND CONDITIONS.

THEY ARE ISSUING FAKE CHARGES T9 PUT CUSTOMERS INTO OVERDRAFT AND STEAL THEIR MONEY IN A MASSIVE FRAUD SCHEME.


When you contact their customer service in the app - who are supposed to escalate and assist you - they - for no reason - insist you call them and THEN FALSELY CLAIM THAT YOU MUST CALL THEM TO HANDLE THE ISSUE - WHICH IS ILLEGAL ACCORDING TO EUROPEAN LAW WHERE ALL ISSUES AROUND CHARGEBACKS SHOULD BE HANDLED IN WRITING.

THEY ARE NOT ONLY LYING IN THEIR TERMS AND CONDITIONS, THEY ARE ACTIVELY STEALING FROM AND DEFRAUDING CUSTOMERS OF MONEY, THEY ARE STEALING CUSTOMERS MONEY AND BREAKING THEIR OWN TERMS AND CONDITIONS AND THEN STONEWALLING CUSTOMERS ON TOP.

BBVA - REMOVE THAT TRANSACTION IMMEDIATELY OR YOU ARE GOING TO HAVE ALOT OF LEGAL PROBLEMS.
I do not need to call you for anything. I am contacting you via your official customer service channels and you are obligated legally to assist me via these channels. These charges are not even supposed to go through.

I am not going to call you. If you do not resolve this right now I will make your lives a living hell online and start a case with financial ombudsman.

THEIR ENTIRE SOCIAL MEDIA IS FULL OF POSTS OF THEM STEALING CUSTOMERS' MONEY IN THEIR APP.

BBVA I WILL BE FILING A REPORT WITH THE POLICE FOR CRIMINAL FRAUD IN ADDITION TO MY CASE WITH BAFIN AND DEUTSCHE BUNDESBANK IF YOY DO NOT RETURN MY FUNDS THAT YOU STOLE RIGHT NOW.