For more than four weeks during April and May, we had no internet service from O2.

Every time we contacted customer support, we were told that the issue was a “Vodafone outage” and that nothing could be done. This explanation was repeated for three consecutive weeks.

Only after the fourth week was a technician finally sent. He arrived, immediately confirmed that the problem had absolutely nothing to do with Vodafone, fixed the issue in less than five minutes, and left.

Despite multiple requests, O2 has completely ignored our attempts to discuss compensation or reimbursement for an entire month of paying for a service we did not receive.

Unfortunately, the story does not end there.

While we were abroad on vacation, our internet was disconnected again, leaving us unable to access the security cameras in our apartment. Returning home after traveling internationally only to discover that there is still no internet connection is simply unacceptable.

Now, once again, customer service is repeating the exact same explanation about a “Vodafone outage.” After what happened previously, it is very difficult to trust this information.

In 2026, reliable internet is not a luxury it is an essential service. People work remotely, monitor their homes, communicate with family, and manage their daily lives online. Leaving customers without service for weeks, providing inaccurate information, and then refusing to address billing concerns demonstrates a serious lack of accountability and customer care.

Customers should not be expected to pay for services they did not receive, nor should they have to fight repeatedly just to receive honest communication.

This level of service is deeply disappointing and falls far below what customers should reasonably expect.

Basically O2 became the biggest scam!