Absolutely disgusting service. First, they failed to clearly disclose that import duties and taxes would be charged separately and were not included in the price. Most reputable companies will prominently disclose at the time of purchase whether the duties are applicable and included in the cost. Not these guys, so I was surprised to receive a notice that I would need to pay eur 50 to UPS/ customs. This is even more obnoxious given that I NEVER received my order. I ordered it on May 6. It's now May 22 and i have nothing.

Second, the company required a signature for the delivery, which is fine, but there was no fallback option if I wasn't there to sign during the work week. The company failed to allow for the package to be held for pick up at ups facility, so I was shocked when I received a note stating that the package would be returned to sender instead of held at UPS for pick up. Why would the company make it this difficult to receive a package?

Third, when I emailed customer service to complain about the delivery, and requested assistance to halt the return, I was told this was my problem, not theirs, and they would not assist. I was again shocked at the unprofessional, almost belligerent "service," so I asked to escalate to someone else. No response. I followed up within 24 hours asking them to send a sender's interception request to ups, to stop the return to sender. No response. A few days later, I sent yet another email to this scam of a company complaining of their lack of response. And predictably, no response. Companies like this do not care about their customers or doing what is right, transparent and fair. Ultimately, this is poor corporate governance and they should and will fail, so keep your money safe and do not order anything from them.

I'm disgusted. I've been on multiple calls with UPS trying to divert the order to an access point with no help from the shipper. Pretty remarkable given it's their obligation to deliver. But given that I'm on the hook for the import duties no matter what apparently, I'll do what I can to receive the shipment and then I'll never ever order anything from this malicious company again.