**Beautiful piece, broken warranty service - think twice before buying.**

I bought a VRAI bracelet. Then it broke and the warranty experience has been extremely disappointing.

There is no local UK repair option, despite VRAI's UK retail presence. Every repair is shipped to the US at the customer's cost and risk, with a two-month turnaround.

They also require an upfront deposit, quoted in USD and justified by "fluctuating FX rates," though FX wasn't a concern when they charged me in pounds at purchase.

Customer service acknowledged they can't tell whether the damage is a manufacturing defect without inspection, meaning customers pay upfront to find out whether they were owed a free repair to begin with.

VRAI positions itself as a 'sustainable' brand that "follows the leading global framework for carbon neutrality," yet UK customers are required to ship pieces across the Atlantic for any repair/inspection.

If you're considering VRAI for an engagement ring or any meaningful gift, ask yourself: if there is a need for repair, do you really want to spend two months without it, ship it across the Atlantic at your own risk, and pay upfront to have it inspected?