After saying at tui santa ponsa 4 star hotel in mallorca
The standards weren't all inc has srared by tui
Firstly on check in there claiming we booked a double room for wedding anniversary excuse me my booking clearly stated different and fact was sharing a room with my elderly father
No bottled water in room or offered
If you wanted bottle water you had yo pay for has extra charge
Food in restaurant was always cold microwave to small to fit plates in yo reheat on speaking to tui rep in hotel her reply was reheat it
Excuss me love if you went to a restaurant and food was cold would you pay bill her reply was yes
Local spirts on all inc were either vodka or brandy if you wanted a cocktail extra charge or a pint of beer again extra charge all for local spirts
Limited to one drink per person even with wrist band you had to hand in a token to prove all inc
If you asked for a iron or ironing board or kettle all extra charge
This clearly isn't a 4 star hotel
And tui refuse to acknowledge this or answer my question. I reckoned people do there home work before booking this hotel because isn't 4 star at all more like a 1 star rated hotel