Overpromised, underdelivered. The sales cycle made it seem like I would get a proper Executive Assistant who could help me in my role, keeping track of the insanity and helping to keep me on task. While the EA who serviced my account was a wonderful person who I really enjoyed working with, the level of service Wing provides simply is not the high functioning resource they were selling. Everything was fine as long as there was a defined process. Checklists were great. But I needed more of a second brain -- someone who could just help me stay organized and prioritized. My assistant came up with a system; I really appreciated how hard she tried. But an experienced EA is just a different resource altogether. I might hire Wing to handle predefined tasks or to relieve ad hoc administrative functions. Based on my experience, though, I would not trust their promises of high-level functions or quality training and oversight. I emailed my customer service rep multiple times without a reply. And instead of connecting my EA with some training and development, my customer service rep simply outlined the limitations of their services. Limitations that were far narrower than the services I was pitched in the sales process.