Brilliant Velux UK Customer Support!!
Just contacted Velux Customer Support(UK) in Fife about how to adjust the window friction following the fitment of Velux Blinds and Dalton (DG) talked me through it via video link. He was brilliant!!
Many thanks!! I could never have done it without him.
Reply from VELUX (Global Account - Not Monitored)
Thank you so much for taking the time to share your experience — it really means a lot to us!
We’re absolutely delighted to hear that Dalton was able to support you and guide you through adjusting your window following your blind installation. Providing clear, helpful support (especially using tools like video) is something we’re really proud of, so it’s fantastic to know it made a difference for you.
We'll be sure to pass on your kind words to Dalton — he’ll be thrilled to hear this feedback!
If you ever need any further assistance, please don’t hesitate to get back in touch — we’re always happy to help.
Kind regards,
VELUX GBI Customer Service Team