I have an account at this bank for years. Normal movements are no problem. But everything special is a hassle. I am trying to transfer an amount above the day-limit, using digi-pass. They have several errors in the system. Do not solve it. Block MY pass and then just hang up in the chat contact. Customer service: lousy. It is not only unprofessional, but extremely impolite too. And they create a problem for me, because I cannot pay my bill. I would not open an account at this bank if I had the choice again.

Meanwhile, 2 days later, the bank contacted me. I received an apology for the uncomfortable chat communication. And while we were searching and trying to find the problem, we have found the issue why we were not able to transfer funds. It is not a real "error", but it is an issue that is not logically described in the manual. I do appreciate the quick follow up and I am relieved that the issue is not a standard problem ... do far. Because when the digibox stops working ... the problem will be permanent, since no new parts are issued.