Horrible company and customer service. I left my company almost a month ago and requested a rollover to an IRA that is also with Principal and they’ve taken zero action in over a week. Their system does not allow you to do two transactions at once so I have to wait for the amounts of the IRA to be deducted before I can request the distribution of the balance. You can call customer service 5 times and get 5 different answers. They won’t even let you cancel the request. It’s like you will never get access to your money. Do not use this company.