The most horrible experience with an…
The most horrible experience with an online store I ever had!
Do you want to destroy your company? Then look at Bjorn Borg!
Order on the 28th of December, got a ‘shipping confirmation’ on the 29th.
It’s the 6th of January and NO package, NO updates, DHL did not even get the package yet!!
1.5 weeks and nothing!!
I reached out yesterday morning, but no answer yet. Reached out on chat, no answer after waiting for 2 hours.
What an unprofessional company.
Reply from Björn Borg
Hi there,
We’re truly sorry for this experience 😔 and we understand how frustrating the delay and lack of updates must feel.
Unfortunately, the delivery has taken longer than usual due to public holidays and challenging winter weather ❄️. During some public holidays, transport carriers do not operate, and with heavy snow, deliveries can be further delayed. Our transport partners are doing their very best to move parcels safely as fast as possible.
We also apologize for the delayed response from our support team — that’s not the experience we want to give you. Thank you for your patience 🙏
Please know that your order is on its way, and we truly appreciate your understanding 💙
All the best, Madelene at Björn Borg