I encountered issues on their website when trying to order a Smeg cooker. The website said it was available and in stock but the order would not go through. One has to spend some time with a useless chatbot before getting through to a human being, and this person confirmed they do not have the item in stock. She suggested I choose another model. By the time I had found one, the chat window had closed and I had to go back through the chatbot to make human contact again. I found myself back with the same person who almost immediately handed me over her colleague. After more discussions interpsersed with long gaps on their I found a compromise and chose a different model of Smeg. The service person then said he'd looked through my previous conversation with his colleague and in fact they did have my original Smeg cooker choice! He then handed me back to his colleague and I finally made the order...

Despite all this hassle, they delivered the next day on time, took away my old cooker and installed the new one - at no extra charge! There was a part missing from the cooker but the same guy delivered it a couple of days later.

So a great result in the end, but clearly some issues at the front end of the ordering process.