When we boarded the bus, we paid using a contactless card (Revolut) at the ticket machine, and the screen displayed “Transaction confirmed.” However, the payment didn’t immediately show up in our transaction history.

At the final stop, a ticket inspector scanned our card and claimed we hadn’t paid. Despite explaining that the transaction might appear later, he refused to listen, confiscated our ID cards, and issued a fine.

About 10 minutes later, the payment finally appeared in our transaction history.

We made a reclamation on their website.