Broken rim - hard to get a refund
I ordered a rim. We received it damaged. The parcel was in bad shape and we wrote it when we received it.
It seems like it will be impossible to get a refund after 3 weeks because DPD and Grip500 don't want to.
DPD even went so far to say that the parcel was received intact although the receipt that they themselves provide has "damaged" written on it.
Reply from Grip500.fr
I'm sorry to hear about the issues you've faced with your damaged rim. Please ensure that you have reported this to our service team through your customer account. If you have already done so, I will prioritize your request internally to expedite the resolution. We will also address the discrepancy with DPD regarding the parcel's condition. Thank you for your patience, and we are committed to resolving this matter for you.