They deliberately make their online portal and invoices as complicated as possible, clearly to keep customers confused about how they’re being overcharged. I don’t even receive the payment requests in my email, which means they keep adding €7.50 in extra fees per invoice.

When I cancelled my contract — because of course I’m not staying — they randomly sent me four invoices, four credit notes, and made the entire situation so complex that I have no idea why I suddenly owe them money. And this while my advance payments were always way too high.

I don’t understand any of it, and contacting customer service is completely useless.

This is by far the worst company I have ever been a customer of. Absolutely disgraceful.