Promise broken (repaired)
I contacted the seller with specific instructions for shipping (I needed the package shipped so that it would arrive near Father's Day). They told me to put it in the comment box when I ordered. They decided to completely ignore my request. I'm now haggling with UPS.
And their payment options suck eggs. Who charges a full euro to use a credit card?
EDIT: Through prompt action, Getdigital was able to arrange with UPS to have the shipment delayed after all. Rating updated from 1 star to 3 stars.
Reply from Getdigital
Hello,
we would like to thank you for taking the time to edit your comment.
We do our best to meet all our customers' wishes and requests and in this case we did hold back the order for two days before shipping it. It was to be shipped with a different carrier and would have arrived close to Father's Day. However, due to the German Post being on strike, it was decided by our logistics team to use UPS instead. They were unaware of the promise given to the customer. The parcel would then have arrived almost a week too early. We then contacted UPS to arrange to have the delivery delayed for a week.
We are very sorry for the mistake that happened and would like to apologize to the customer for any inconvenience this may have caused.
We try to offer as many payment options as we can to our customers. For some of these, payment fees do apply. In many cases, the charges for us are even higher than 1 euro. We want to be tranparent and not hide these charges in shipping costs, the pricing of the products etc. If no fee applies to a payment option, we do not charge the customer. If fees will be lower in the future, we will definetely transfer this discount to our customers. :)
Best regards,
Lena