Christopher Kimball's Milk Street Reviews 

610
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 391 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality of the products, finding them to be well-made and useful. Many people appreciate the curated selection, with some particularly enjoying items like olive oil and specific kitchen tools. When items are in stock, some consumers report an easy ordering process and prompt delivery. However, many people express dissatisfaction with customer service, citing long wait times and unresponsiveness. A significant number of consumers also report issues with order fulfillment and delivery, experiencing long delays and a lack of communication regarding shipping status. Some people also felt that shipping costs were excessive, especially when faster delivery options were not available or did not guarantee timely arrival.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing satisfaction with the... See more

Order

Customers consistently note ambiguous experiences with order, with some expressing satisfaction and happiness... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers reporting prompt delivery of... See more

Quality

Customers generally report positive experiences with product quality, noting items are well-made, reasonably... See more

Customer service

People report negative experiences with customer service, with many describing it as poor, terrible, or even... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered it in July and didn't receive the cutting boards until late October. In September you were advertising them for sale, so I called to find out where mine were. I was told they hadn't arrived... See more

Rated 3 out of 5 stars

I have received one news letter per year, on april 29 I placed an order for a cutting board, which I finally received in November and I’m still waiting for the Dutch oven. The recipe books have not b... See more

Rated 3 out of 5 stars

The process is not user friendly. To reach someone requires multiple inquiries. When a response finally arrives, outcomes are usually good. I am still trying to place order. Tried another email, d... See more

Company replied

Rated 3 out of 5 stars

Here’s some high level points: the items are not bad or misleading. The quality is accurate. What isn’t as transparent is what they advertise v. what they actually have in-stock. If it’s in-stoc... See more


Company details

  1. #1 of 1 best companies in Cooking School
  2. #5 of 5 best companies in Gourmet Grocery Store

Written by the company

Christopher Kimball's Milk Street offers a TV show, podcast, cookbooks and school that will change the way you cook with easy recipes from around the world. From our store, Milk Street prides itself on bringing our customers unique, functional items from vendors around the globe.


Contact info

3.3

Average

TrustScore 3.5 out of 5

610 reviews

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Asks customers to review

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Replied to 10% of negative reviews

Typically replies within 1 week

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3.3

All reviews

(610)

389 reviews in the last 12 months

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Rated 2 out of 5 stars

Membership appears to be a scam

Renewed my membership in June as a digital access only membership for a year ($19.98). In July, when I got around to looking for a recipe, their website said my membership was expired. I've tried for two weeks by email and phone to reach someone but have had no reply. Beginning top think the membership offer are a scam. Will have to file a disputed charge with my Visa issuer. Thanks Kimball but you need to work on customer service.
UPDATE: After 2 weeks of unanswered voicemail, I was finally able to reach a live human. The young lady apologized for the trouble I was having and took care the membership issue while I was on the phone. Very helpful. Wish that had happened two weeks earlier but glad I finally got it straight.

July 1, 2026
Unprompted review
Rated 3 out of 5 stars

The product was as described however…

The product was as described however the delivery was substandard. It took the 3rd party delivery carrier Amazon delivery over a week to deliver. The shipment process seemed cumbersome between Milkstreet and Amazon as opposed to delivery straight from Milkstreet.

June 24, 2026
Rated 5 out of 5 stars

Loved the products!

The items I ordered were promptly delivered and were of exceptional quality. I was so pleased with what I got that I'm planning to purchase more!!

June 24, 2026
Rated 5 out of 5 stars

I can always trust Milk Street

I can always trust Milk Street to curate amazing products. They are always extremely well made and reasonably priced!
I had a damaged delivery and customer service was immediately responsive and remedied my issue asap.
I have been more than happy with all of my purchases and will continue to order with them!
Griffyn O'Donnell, Cali

June 24, 2026
Rated 5 out of 5 stars

Perfect Peaches

The peaches sold every summer are, dare I say, the best in the country, delivered. The instructions are superb in ensuring every single peach is eaten at peak ripeness. This is my third year, of many to come, ordering. If you love a peach with the perfect firmness where the juices drip down your chin, or peaches that your neighbors knock on your door to ask “what are you baking” every time you make peach crisp, then, these are for you.

June 24, 2026
Rated 1 out of 5 stars

Attempted to order two jars of Zaatar

Attempted to order two jars of Zaatar. One order was to be shipped to a friend as a surprise and billed to me. The system would not allow me to do this. When I finally had contact with 177milkstreet.com, the system would not allow me to respond. Milkstreet’s competition, i.e., Williams Sonoma; Zingerman’s, have excellent ordering systems. I will cancel my orders with Milkstreet.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

I like the quality of the products…

I like the quality of the products offered by Milk Street. Though, I do realize the need to use plastic material to insure the products arrive intact. I just wish there was a way to ship using more environmental friendly packing material.

May 26, 2026
Rated 5 out of 5 stars

The products are great

The products are great. I can’t use all the items in my kitchen because I don’t use them fast enough but I really enjoy the items that get

May 26, 2026
Rated 1 out of 5 stars

Misleading description…

The description for the item was misleading. It claimed to be preseasoned but rusted right after the first use. When contacted, the customer service folks did not acknowledge the pre seasoning, instead saying that I needed to season it myself. If that was the case, the description should have been more explicit. I was denied returning it because it had been opened and used. Misleading information. I was disappointed and have already cancelled a future order.

May 26, 2026
Rated 5 out of 5 stars

Repeat customer — highly satisfied

I’m a repeat customer of Milk Street and always will be one! Their customer service, knowledge, and packaging/shipping/fulfillment are wonderful. Cooks and bakers will find unique products and ingredients that are well-priced and high quality. Highly recommend Milk Street to anyone!

May 27, 2026

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