ZenMarket Reviews 

Excellent customer service and truly top-notch packaging, as always. Everything arrived safely and in perfect condition. I’m very happy with the service and would definitely use ZenMarket again. Highly recommended!

This was my 1st time using ZenMarket as a 3rd party service to buy items from Japan, and it was completely worth it!

The customer service was great, and they helped me with the questions I had for them, so I appreciated that. Since the item I purchased was particularly fragile, I also appreciated, that they offered the additional service of reinforcing my package for a small, additional fee, so that was great, that they offered that, to where it went a long way to make me feel comfortable, knowing that my package is, for sure, secured while it makes the long transit from Japan to where I live at.

My package ran into a bit of a customs clearance delay, however, but that's not ZenMarket's fault. For me, I got through that bit of a bump in the road by contacting Fedex (I picked the Fedex option for my package) about the matter concerning my package and following up with them on a daily basis (i.e. contacting Fedex Logistics by using their phone number) accordingly until they finally assured me, that I will receive my package and that it will pass customs clearance without any problems, and then it was all just a matter of playing the waiting game until my package cleared customs, and it was all good from there! I also hope me talking a bit about how I personally dealt with the customs clearance delay concerning my package helps others out about what to do, if they ever run into a customs problem similar to mines. It was a 1st time for me, in-terms of dealing with that kind of customs situation, so it was a bit of a shock for me, but looking back, it wasn't too bad, so I now know what to do, if I ever come across that sort of customs issue again.

When my package finally arrived, I was amazed about how well-packaged it was! It was the most well-packaged item I have ever seen in my life so far (Sure, I picked the additional reinforcement option for my package, so it was a given, but still, it was truly impressive). The care that was put into making sure my package was secured for international transit was incredible to see, to where slowly opening the package, bit-by-bit, felt like an adventure in itself! Needless to say, my item definitely arrived at my place safe and secure, with no damages to it whatsoever. The care and thought into making sure my package was secure was superb, indeed!

Overall, it was a wonderful first time using ZenMarket! I want to thank them for giving me the chance to own a particular item from Japan that wouldn't have been possible without their help (What I ordered was, more-or-less, a Japan-exclusive item). It was totally worth it, and I couldn't be more pleased! I'll definitely come back to use ZenMarket again. I'd recommend them, for sure!

Worked much better than I could've ever expected. 10/10. Everything went exactly as described and the entire process was flawless for me. The site is also easy to navigate and use.

Your work was perfect! Thanks again. I hope the shipping company doesn't disappoint. So far, so good!

I am writing this review to warn other buyers, especially media collectors from overseas. I placed an order worth over 130,000 JPY (~100,000 JPY for 4 limited Blu-ray sets of the Monogatari anime series, and over 30,000 JPY for shipping and DDP fees).

Since I paid for DDP (Delivered Duty Paid) upfront, I fully expected a smooth delivery with all taxes and customs procedures handled. However, ZenMarket failed to provide any warnings beforehand about hidden tax/customs surcharges or the strict regulations regarding shipping media items via FedEx to my country. Only AFTER I paid the entire amount and the package arrived in Vietnam was I shocked to learn about massive additional fees and complex administrative requirements.

Despite paying over 30,000 JPY for shipping and prepaid taxes, FedEx held my package and forced me, an individual collector, to personally clear heavy cultural inspection paperwork with government departments.

When issues arise, ZenMarket leaves customers stranded to bear 100% of the financial loss and hassle. Returning the package is impossible without forfeiting all funds and paying double shipping. For a 130,000 JPY transaction, this is the worst shopping experience I have ever had. ZenMarket collects high service and DDP fees but offers zero transparency or protection. Buyers beware!

While it may be expensive sometimes they have so many options if you’re willing to wait a little extra time for your items it’ll save you some cash and they have amazing sellers on here. Couldn’t have asked for this to be shipped safer, faster and all around amazing. Thank you guys for helping me get these cards and weekly jump to America!!

They sided with the seller on mercari for false advertising instead of seeing my proof photos of the original listing. The item did not match the original listing, so it should not have been accepted by Zenmarket. Poor service.

ABSOLUTELY THE WORST SHOPPING EXPERIENCE EVER. THEY TOLD ME THEY CANNOT PURCHASE THE ITEM FOR ME BECOZ I AM AN OVERSEA CUSTOMER!? ISN'T IT THE POINT OF THEIR EXISTENCE? IT TOOK DAYS FOR THEM TO UPDATE THE STATUS, NOT TO MENTION I HAVE TO CHASE THEM MULTIPLE TIMES!!!!!!

Excellent Amazing! The package arrived in good condition and in perfect condition.

I just received my first package from Japan containing a vintage Seiko watch. Everything arrived in excellent condition, and the item fully matches the description and auction photos. I want to highlight the packaging—it was incredibly secure and well-protected, ensuring the watch arrived without a single scratch.

I am very satisfied with ZenMarket's service; everything is clear and straightforward. For future buyers from Ukraine, I highly recommend inspecting your package directly at the post office before signing for it. If any issues or shipping damages occur, it is much easier to resolve them on the spot rather than after acceptance. Thank you to the ZenMarket team for the quality work, I will definitely order again!

I've spent approximately $17,782 USD (about ¥2.88 million) with ZenMarket since March, so this review is based on extensive experience using their service—not a single purchase.

Overall, I've been satisfied with ZenMarket, which is why this experience was so disappointing.

I recently created a parcel using the "Leave items at warehouse" packing strategy and selected AVIA Small as my preferred shipping method. My parcel contained several vintage wristwatches and one much larger alarm clock.

When the warehouse packed my parcel, they removed several of the smaller watches while leaving the single largest item—the alarm clock—in the box. As a result, the parcel value dropped below the Japan Post threshold for U.S. shipments, my preferred shipping method was no longer available, and I was automatically moved to a much more expensive shipping option.

The frustrating part is that this outcome appeared entirely avoidable. Removing the one oversized alarm clock instead would likely have allowed the original shipment to remain within the intended size limits while preserving the parcel value required for my selected shipping method.

I spent nearly two weeks working with customer support to explain this. Every representative was polite and professional, and I appreciate the time they spent responding. However, despite multiple escalations to management, ZenMarket refused to make a simple goodwill exception. Rather than correcting the parcel by removing the obvious oversized item, they insisted I pay a repacking fee to undo a packing decision that ultimately created a significantly higher shipping cost.

I understand that ZenMarket has internal procedures, and they repeatedly explained that the parcel was packed according to those procedures. My disappointment is not that they followed a policy—it's that there was no willingness to apply practical judgment or customer service when the result clearly conflicted with the shipping outcome I intended.

For a company that has received nearly ¥2.88 million in business from me in just a few months, refusing to make a small customer-service exception over a repacking fee was disappointing. The issue was never the fee itself—it was the unwillingness to resolve a situation that could have been handled much more reasonably.

If you use ZenMarket, I strongly recommend leaving detailed packing instructions for every parcel. Do not assume the warehouse will remove the most logical item if a parcel exceeds shipping limits. Be extremely specific about which items should be left behind and which shipping method you want to preserve.

Always fantastic.
I have only used a couple of times so far. But everything I have ordered has arrived as expected, and in good shape and time. Always packed well.
Thank you so much!

Order came in
Everything in great condition
Nothing missing
Great site to shop on

This was my second parcel with ZenMarket, and I'm just as happy as the first time. The items were packed with great care, shipping was fast, and everything arrived in perfect condition. Thank you to the team for the consistently excellent service. I truly appreciate all the effort you put into making international shopping so easy. Thank you again for the wonderful service!

They answer all my questions. The costs were better than other platforms, and the delivery service was affordable. It took almost 2.5 weeks to arrive but really worth it.
Take note: they add 500 yen as a tariff for every product you add to your cart, even if the product costs less than that amount.

This was my first time using ZenMarket and I had a great experience. I bought a Tamagotchi Meets from Mercari Japan. The warehouse staff took extra photos when I requested them, the parcel was packed much faster than I expected, and the shipping process was very easy. Communication was clear throughout the whole process. I’m very happy with the service and would definitely use ZenMarket again.

Excellent service of ZenMarket!
Optimal delivery time, very good value for money, absolutely no Amazon's bureaucracy.
I'm Ukrainian customer and extremely satisfied.
Will use ZenMarket for future purchase orders!

Slow service, longer delivery times than the competition. Package assembly service can take up to a week due to labor shortages. Waiting times are too long, but their conversion rate is higher.

Not easy for me to navigate the site across my mobile and desktop, you would need to pay me to go into details here. Another problem is the item description for my item changed when the package was delivered in warehouse, I ordered pictures becuase of this mistake and I should be reimbursed for this picture since zenmarket made a mistake and called my item something it wasn't. And having to add funds I do not like because I need to factor in fees and now I have left over funds in the account. This is bad business and I don't like businesses that do things like this to hold extra money. Just used the card and don't make me add money. I will not be using zenmarket again, until this is changed.