I've purchased a total of 5 Swatch x AP straps from Wrist Buddy's. Highlights: 1) incredibly quick delivery 2) Straps are fantastic quality - better than expected 3) Customer Service has been exce... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Wristbuddys
Written by the company
Contact info
Östermalmsgatan 101, 11459, STOCKHOLM, Sweden
- 0707514440
- Info@wristbuddys.com
- wristbuddys.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 32% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional quality and world class customer service!
I recently ordered a rubber strap and case, and the quality of the product is absolutely outstanding. The materials feel premium and the design is fantastic. I discovered a minor cosmetic issue on the buckle upon delivery, but the customer service I received was truly exceptional. Johanna handled my inquiry with incredible speed and professionalism. She arranged for a free replacement to be shipped out immediately without any hesitation. It is rare to experience such genuine dedication to customer satisfaction. I highly recommend Wristbuddys for both their top tier products and their fantastic support team. A special thank you to Johanna for the seamless resolution!
Big fraud!!!
Big fraud!!!! ⭐☆☆☆☆
Do not buy from WristBuddy very disappointing experience. I tried multiple times to contact them (9 emails sent) to request a return for my strap, but I received no response. Their customer service appears to be nonexistent, and they make it extremely difficult to get support or resolve any issues.
Be careful when purchasing from this website. My experience has been very frustrating, and I would not recommend buying from them.
Awful customer service
They told me my product would be shipped within 3 days after two weeks I received no shipping details. I argued for days for a refund once they accepted they still haven’t sent my refund I had asked on multiple times and still get the same ai generated response
Great straps and outstanding service
I bought the AP Swatch strap and have been very happy with it; the quality, fit, and appearance are all excellent. Wristbuddys informed customers about a possible defect affecting some straps, although I personally hadn’t noticed any issue with mine. They proactively issued replacements to everyone whose strap could potentially have been affected, not just those who had experienced a problem. That level of care and customer service was incredibly impressive, and I’ll definitely purchase from them again.
Great service fast delivery and good…
Great service fast delivery and good quality straps
Excellent Quality & Incredible Variety!
Excellent Quality & Incredible Variety!
I’m incredibly impressed with Wristbuddys. The quality of the straps is top-notch. They feel durable, comfortable on the wrist, and built to last. What really stands out is how innovative their designs are, making it easy to completely change the look of a watch in seconds. Plus, they offer a fantastic variety of styles and colors, so there is truly something for every occasion and every watch face.
Highly recommended for anyone looking to upgrade their watch game!
My watch strap
My watch strap
Come today and it is perfect, exactly what I was expecting and only took 4 days for me to receive it. Thanks so much.
Ordered a strap 17 days ago
Ordered a strap 17 days ago. I was told that if i ordered before 15.00 it would be shipped out the same day, since it was in stock. i have contacted them by email 4 times. Everytime the same answer "we are busy, but everything will be send out today or tomorrow. Nothing happend. 17 days later, and no strap, no money back and no trust in this company.
I made a wrong order as soon as i share…
I made a wrong order as soon as i share with the team they have replace it free of charge and post amazing product amazing team and costumer service
Highly recommended
Charged $18 for return shipping for…
Charged $18 for return shipping for what is a $2 strap on Ali Express that weighs 4 oz. Insane garbage.
Still no update and tracking (5WEEKS)…
Still no update and tracking (5WEEKS) AGO SINCE I ORDERED . Most disrespect to ur Customers
2 days ago promised me AGAIN wait till we send it out warehouse they keep telling promises what they can’t make Tru .
Very disappointing experience
Very disappointing experience. The product was advertised with a shipping timeframe of 5–8 days, which was a key reason I chose this company and paid a premium over competitors. However, by day 9, I was still receiving emails advising that the item had not yet been shipped. Communication was slow throughout, and the advertised shipping times were clearly inaccurate. I was genuinely looking forward to receiving the wrist strap, but due to the delays and lack of transparency, I ultimately cancelled my order. The misleading shipping information has caused me to lose trust in the brand. If actual dispatch times are longer than advertised, this should be communicated honestly to customers before purchase.
Order WB12554 was happily delivered
Order WB12554 was delivered with some delay but the company made his best efforts to solve all the problems arised. Very professional.
Great experience!
Either poor customer service or a SCAM company.
After ordering a strap and them promising it would ship over 1 week ago im still without the strap and ive sent over 10 emails to them and they have not replied to 1 of them. SCAM
Always excellent service and deliveries…
Always excellent service and deliveries 👌. The quality is great!
Great quality
I’ve bought five straps now, and all I can say is that Wristbuddys are the best straps on the market!
Just received my AP x Swatch strap
Just received my AP x Swatch strap, had to wait a bit but the Quality was 10/10!! Will order a few more colors.
Superb experience
Superb experience. Just got my new royal pop strap and is even better than I could imagine
Really nice straps and great service!
Really nice straps and great service!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.