Wristbuddys Reviews 

2,453
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the replacement watch straps feature exceptional quality, premium materials, sturdy stitching, and a remarkably comfortable fit. People also highly appreciate the extremely fast shipping services alongside a very helpful customer support team that readily resolves any issues. Some reviewers were not happy with unexpected delivery delays and experienced significant difficulties getting timely responses from the support staff. A few consumers noted that communication completely broke down when they attempted to track missing packages or resolve shipping problems. Several people also stated that they received no replies to their emails when asking about shipping updates.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the top-notch quality, comfort, and... See more

Quality

Customers had positive experiences with quality, highlighting that the materials and overall finish feel... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the support... See more

Order

People report ambiguous experiences with order, as opinions on fulfillment are deeply divided. Many customers... See more

Delivery service

Consumers find delivery service to be characterized by mixed experiences. Many reviewers report extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've purchased a total of 5 Swatch x AP straps from Wrist Buddy's. Highlights: 1) incredibly quick delivery 2) Straps are fantastic quality - better than expected 3) Customer Service has been exce... See more

Rated 5 out of 5 stars

Have purchased multiple straps from them and have been happy each time. High quality, fast shipping. Also I really really appreciated their customer service - one of the times they accidentally shippe... See more

Rated 5 out of 5 stars

Great company and A+++ Customer Service - had a lifetime warranty issue with a Rubber Moonswatch Band (was cracking and tear) and WristBuddys had no issue replacing. Shout out to Alex and Johannes on... See more

Rated 5 out of 5 stars

Received today a Beautiful Strap for my Ap Swatch, The Quality is very Good and worth the Price! Unlike other Online Company selling poor Quality. This is Not a Scam Company! This is a Honest Rev... See more


Company details

  1. Watch Store

About Wristbuddys

Written by the company

gifmaker-me-1 WRISTBUDDYS
ABOUT WRISTBUDDYS
Wristbuddys.com is an online store selling affordable high-quality watch straps & watch accessories. Established in 2020, Wristbuddys has sold over 105,000 straps worldwide.
OUR MISSION
At Wristbuddys, our mission is to provide customers worldwide with high-quality watch straps at an excellent price. We pride ourselves on offering fast shipping and exceptional customer service, ensuring that our customers are always satisfied with their purchases. Renowned and celebrated online, Wristbuddys is especially known for our watch straps designed for Omega X Swatch, as well as a variety of other brands and models including Rolex, Omega Seamaster, Omega Speedmaster, Tudor BB58, Panerai, Cartier, and Blancpain X Swatch, among others.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 32% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.4

All reviews

(2,453)

140 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional quality and world class customer service!

I recently ordered a rubber strap and case, and the quality of the product is absolutely outstanding. The materials feel premium and the design is fantastic. I discovered a minor cosmetic issue on the buckle upon delivery, but the customer service I received was truly exceptional. Johanna handled my inquiry with incredible speed and professionalism. She arranged for a free replacement to be shipped out immediately without any hesitation. It is rare to experience such genuine dedication to customer satisfaction. I highly recommend Wristbuddys for both their top tier products and their fantastic support team. A special thank you to Johanna for the seamless resolution!

July 15, 2026
Unprompted review
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Rated 1 out of 5 stars

Big fraud!!!

Big fraud!!!! ⭐☆☆☆☆
Do not buy from WristBuddy very disappointing experience. I tried multiple times to contact them (9 emails sent) to request a return for my strap, but I received no response. Their customer service appears to be nonexistent, and they make it extremely difficult to get support or resolve any issues.

Be careful when purchasing from this website. My experience has been very frustrating, and I would not recommend buying from them.

July 4, 2026
Unprompted review
Rated 1 out of 5 stars

Awful customer service

They told me my product would be shipped within 3 days after two weeks I received no shipping details. I argued for days for a refund once they accepted they still haven’t sent my refund I had asked on multiple times and still get the same ai generated response

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great straps and outstanding service

I bought the AP Swatch strap and have been very happy with it; the quality, fit, and appearance are all excellent. Wristbuddys informed customers about a possible defect affecting some straps, although I personally hadn’t noticed any issue with mine. They proactively issued replacements to everyone whose strap could potentially have been affected, not just those who had experienced a problem. That level of care and customer service was incredibly impressive, and I’ll definitely purchase from them again.

July 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent Quality & Incredible Variety!

Excellent Quality & Incredible Variety!
I’m incredibly impressed with Wristbuddys. The quality of the straps is top-notch. They feel durable, comfortable on the wrist, and built to last. What really stands out is how innovative their designs are, making it easy to completely change the look of a watch in seconds. Plus, they offer a fantastic variety of styles and colors, so there is truly something for every occasion and every watch face.
Highly recommended for anyone looking to upgrade their watch game!

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

My watch strap

My watch strap
Come today and it is perfect, exactly what I was expecting and only took 4 days for me to receive it. Thanks so much.

July 3, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a strap 17 days ago

Ordered a strap 17 days ago. I was told that if i ordered before 15.00 it would be shipped out the same day, since it was in stock. i have contacted them by email 4 times. Everytime the same answer "we are busy, but everything will be send out today or tomorrow. Nothing happend. 17 days later, and no strap, no money back and no trust in this company.

July 2, 2026
Unprompted review
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Rated 1 out of 5 stars

Very disappointing experience

Very disappointing experience. The product was advertised with a shipping timeframe of 5–8 days, which was a key reason I chose this company and paid a premium over competitors. However, by day 9, I was still receiving emails advising that the item had not yet been shipped. Communication was slow throughout, and the advertised shipping times were clearly inaccurate. I was genuinely looking forward to receiving the wrist strap, but due to the delays and lack of transparency, I ultimately cancelled my order. The misleading shipping information has caused me to lose trust in the brand. If actual dispatch times are longer than advertised, this should be communicated honestly to customers before purchase.

June 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Great quality

I’ve bought five straps now, and all I can say is that Wristbuddys are the best straps on the market!

June 4, 2026
Unprompted review
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