We have been ordering wine from WineOnline.ca for quite some time now. Their email letters are very helpful if providing us the latest choices. Their website has a vast choice, quite often wines that... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Long time customer. Tried to use the new web site. Several tries, different browsers, couldn't place a simple order! Very frustrated. Called to complain. After office hours so got recording. Left a... See more
First time using WineOnline.ca Order process was smooth, and the driver called me this morning about 3 days after placing the order to confirm his delivery time. Wine showed up, all great. Very easy... See more
I have used Wineonline for the purchase of ~ 8 cases of wine over the past year. Their service is reliable. The wine selection, whatever the price point, is well thought-out. Special, offering good... See more
Company details
Written by the company
Wineonline Marketing Company Ltd, was launched in May 2004 with the goal of making quality wines more accessible to wine lovers. Starting with the Ontario marketplace, we continue to take great pride in the quality of our products and services, and ultimately, satisfying our customers at every available opportunity.
Contact info
406-530 Keele Street, M6N3C9, Toronto, Canada
- 1-877-714-9463
- service@wineonline.ca
- wineonline.ca
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Efficient with great product.
The speed of delivery impressed me, and the wine selection is quite good.
Better than expected..
Excellent selection, delivered safely on time. Any emails that the company sends you are informative and interesting. Highly recommended to anyone who might not know every in and out of wine drinking, like myself. My selection turned out to be exactly what was described.. quality, content, and value overall far exceeded my expectations. I will be ordering again very soon:-)
Everything ok. No objections with the service
Products and delivery mode ok.
fantastic to deal with!
GREAT COMMUNICATION, SPEEDY DELIVERIES, CONVENIENT, AND GREAT SELECTIONS..
WOULD DEFINITELY RECOMMEND
Good Value
I have purchased four or five cases of wine from this company and have been impressed with their efficiency in processing my requests and shipping the wine. Some of the wines (all under $20) have been a touch disappointing, but that is my problem, not WineOnline's. That means that I should do more homework and is not a criticism of the company.
Excellent service
I have been very satisfied with all the wines I have purchased and the ratings were very accurate.
Fantastic site ~ easy to use!
Love WineOnline.ca! Easy to use and great for sending gifts! Will use again!
Great Service
This is the second time I have ordered from WineOnline and have found their service first rate. They were responsive when I called to find out why a partial order was delivered - some wine is shipped directly from the Wineries and was in advance of the rest of the order - and they stacked the cases exactly where we asked them to.
They made it better!!
Long time customer. Tried to use the new web site. Several tries, different browsers, couldn't place a simple order! Very frustrated. Called to complain. After office hours so got recording. Left a message saying what I had tried to order. Got an email confirmation the next morning. Correct credit card charged. Wine delivered next day. Will always just call in future. Only residual complaint is that I had an accumulated credit point balance that was not deducted from the invoice.
Love their choices, prices and fast delivery!
Hence 4/5 overall!
Late delivery
I ordered wine on a Friday before a weekend but now after another week and the weekend has passed (10 calender days later), i still haven't got the wines, nor any notice or explanation.
Luckily this hasn't happened before and I hope it's an unusual, not to be repeated experience...but I suggest that a notice be sent out when delays of more than 5 days are likely
Reply from WineOnline.ca
Excellent stock, great staff, what's not to like?
WineOnline has a fine list of wines at all levels, including some really terrific things in the under $15 range. Their speedy delivery and friendly staff are a delight to deal with. I hardly go near the LCBO any more...
Great to see an easy to use site with superb products
First pick was outstanding value, and my order arrived in 2 days. I plan to buy from WineOnline first from now on. So refreshing to have an alternate source for wine without having to mortgage the house ! The site has many good priced selections and I plan to try a bunch of them ! Nice to have free shipping as well, no hidden costs, what you see is what you pay.
Great service and good wine
I have been ordering from Wine Online for a few years and have never been disappointed. Order takers are cordial and accurate and delivery is prompt.
Fine Wine
From ordering to delivery the service was great!
I had been trying to find a particular wine & because it wasn't available at the LCBO (not even on a special order) I turned to the internet and came across WineOnline.
I placed my order & had my wine delivered right to my door!
Great experience....
Exceptional experiences!
The products and service offered by Wineonline are exceptional! The wines offered vary and consistently appeal to a wide range of tastes and budgets. The wine reviews and commentaries provide terrific information to well-inform the consumer before purchasing and provide a wonderful experience at consumption. Wineonline is my first choice for purchasing wine for personal consumption and gift giving. I would highly recommend spending some time with Wineonline to improve your wine experience.
Great Service
I ordered a case of GB 51 and it was shipped to me in three days. Great service and great selection! Would definitely order again from Wineonline.
The new website is cumbersome and glitchy
I'm a huge fan and regular customer of WineOnline.ca. Have never been disappointed with anything I've purchased. However, the new website is very cumbersome. As one example, clicking on "buy now"on the old site would take you directly to the order page. Now you have to search through the inventory to find the product you want. Hope you can revisit the site and make it more intuitive as it was before it was "improved".
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.