WineOnline.ca Reviews 

141
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We have been ordering wine from WineOnline.ca for quite some time now. Their email letters are very helpful if providing us the latest choices. Their website has a vast choice, quite often wines that... See more

Rated 4 out of 5 stars

Long time customer. Tried to use the new web site. Several tries, different browsers, couldn't place a simple order! Very frustrated. Called to complain. After office hours so got recording. Left a... See more

Rated 5 out of 5 stars

First time using WineOnline.ca Order process was smooth, and the driver called me this morning about 3 days after placing the order to confirm his delivery time. Wine showed up, all great. Very easy... See more

Rated 5 out of 5 stars

I have used Wineonline for the purchase of ~ 8 cases of wine over the past year. Their service is reliable. The wine selection, whatever the price point, is well thought-out. Special, offering good... See more

Company details

  1. Wine Store
  2. Food Products Supplier

Written by the company

Wineonline Marketing Company Ltd, was launched in May 2004 with the goal of making quality wines more accessible to wine lovers. Starting with the Ontario marketplace, we continue to take great pride in the quality of our products and services, and ultimately, satisfying our customers at every available opportunity.


Contact info

4.8

Excellent

TrustScore 5 out of 5

141 reviews

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4.8

All reviews

(141)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Better than expected..

Excellent selection, delivered safely on time. Any emails that the company sends you are informative and interesting. Highly recommended to anyone who might not know every in and out of wine drinking, like myself. My selection turned out to be exactly what was described.. quality, content, and value overall far exceeded my expectations. I will be ordering again very soon:-)

December 23, 2015
Unprompted review
Rated 4 out of 5 stars

Good Value

I have purchased four or five cases of wine from this company and have been impressed with their efficiency in processing my requests and shipping the wine. Some of the wines (all under $20) have been a touch disappointing, but that is my problem, not WineOnline's. That means that I should do more homework and is not a criticism of the company.

December 10, 2015
Unprompted review
Rated 5 out of 5 stars

Great Service

This is the second time I have ordered from WineOnline and have found their service first rate. They were responsive when I called to find out why a partial order was delivered - some wine is shipped directly from the Wineries and was in advance of the rest of the order - and they stacked the cases exactly where we asked them to.

December 8, 2015
Unprompted review
Rated 4 out of 5 stars

They made it better!!

Long time customer. Tried to use the new web site. Several tries, different browsers, couldn't place a simple order! Very frustrated. Called to complain. After office hours so got recording. Left a message saying what I had tried to order. Got an email confirmation the next morning. Correct credit card charged. Wine delivered next day. Will always just call in future. Only residual complaint is that I had an accumulated credit point balance that was not deducted from the invoice.
Love their choices, prices and fast delivery!
Hence 4/5 overall!

December 8, 2015
Unprompted review
Rated 2 out of 5 stars

Late delivery

I ordered wine on a Friday before a weekend but now after another week and the weekend has passed (10 calender days later), i still haven't got the wines, nor any notice or explanation.
Luckily this hasn't happened before and I hope it's an unusual, not to be repeated experience...but I suggest that a notice be sent out when delays of more than 5 days are likely

December 8, 2015
Unprompted review
WineOnline.ca logo

Reply from WineOnline.ca

Hello Alfred,

Thank you for your feedback.

The Qunita was listed as a 1-2 week delivery estimate. The Vineland wine seems to have gone missing with our courier. I have had the Vineland order re sent for pick up and should be delivered by Friday of this week. I sincerely apologize for the inconvenience. Please feel free to contact us if we can be of further assistance.

Regards,

Rated 5 out of 5 stars

Great to see an easy to use site with superb products

First pick was outstanding value, and my order arrived in 2 days. I plan to buy from WineOnline first from now on. So refreshing to have an alternate source for wine without having to mortgage the house ! The site has many good priced selections and I plan to try a bunch of them ! Nice to have free shipping as well, no hidden costs, what you see is what you pay.

December 7, 2015
Unprompted review
Rated 5 out of 5 stars

Fine Wine

From ordering to delivery the service was great!
I had been trying to find a particular wine & because it wasn't available at the LCBO (not even on a special order) I turned to the internet and came across WineOnline.
I placed my order & had my wine delivered right to my door!
Great experience....

December 6, 2015
Unprompted review
Rated 5 out of 5 stars

Exceptional experiences!

The products and service offered by Wineonline are exceptional! The wines offered vary and consistently appeal to a wide range of tastes and budgets. The wine reviews and commentaries provide terrific information to well-inform the consumer before purchasing and provide a wonderful experience at consumption. Wineonline is my first choice for purchasing wine for personal consumption and gift giving. I would highly recommend spending some time with Wineonline to improve your wine experience.

December 6, 2015
Unprompted review
Rated 5 out of 5 stars

Great Service

I ordered a case of GB 51 and it was shipped to me in three days. Great service and great selection! Would definitely order again from Wineonline.

December 5, 2015
Unprompted review
Rated 3 out of 5 stars

The new website is cumbersome and glitchy

I'm a huge fan and regular customer of WineOnline.ca. Have never been disappointed with anything I've purchased. However, the new website is very cumbersome. As one example, clicking on "buy now"on the old site would take you directly to the order page. Now you have to search through the inventory to find the product you want. Hope you can revisit the site and make it more intuitive as it was before it was "improved".

December 4, 2015
Unprompted review

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