Blocked account, blocked life
Five months. Five months without a single cent of my own money.
This account was supposed to cover my living costs in Germany. Instead: fully frozen since February, no explanation, no deadline, nothing. When they finally sent a request, it landed at 3 a.m., with an eight-hour deadline before they'd close the account. Eight hours. At night.
In five months they managed exactly one payment, then locked everything back up immediately. The letter with their "urgent" demands was sent to my old address in Russia, even though I've been registered in Germany for months. They wanted salary slips, from someone on a job-seeker visa. How is that supposed to work?
I sent them everything they asked for. Twice, through two different channels. Both times: dead silence. Not even an automatic confirmation that anyone read it.
If you're moving to Germany and need this account to prove you can support yourself: expect to wait for your own money like it's a miracle. BaFin and the banking ombudsman are involved now, because at some point you run out of other options.
If you still have a choice: pick literally any other provider. Just not Fintiba, just not Sutor!
Reply from Sutor Bank
Dear Customer,
thank you for sharing your feedback. We sincerely regret that your experience with us has been so frustrating and difficult. We understand how stressful it must be to be without access to your funds.
We take your concerns very seriously and are actively working to resolve the outstanding issues as quickly as possible. On July 14, we sent a detailed message via your Fintiba app outlining the information still required to finalize your request. We kindly ask you to check whether this message reached you.
If you have any open questions or if you have not received our message, please contact us directly via email or phone so that we can clarify the next steps together without further delay. We are committed to finding a solution and restoring your access to your account.
Best regards,
SUTOR BANK