Starbucks Reviews 

I've had breakfast at my local Starbucks for 5 years. Since the new CEO took over a couple of years ago there is a steady decline. Having ruined Chipotle, Brian Niccol is now ruining Starbucks. He has closed the stores I use, discontinued the only good menu items (Impossible breakfast sandwich) and introduced idiot measures that spoil the customer experience. Niccol's inept leadership just lost Starbucks a loyal customer that spent thousands a year at their stores. Please let me know when Brian Niccol has been fired...

I purchased a regular cappuccino at Starbucks, near to Platform 16 at Victoria Station on Saturday 31st October. As I was in a rush to catch the train, I did not check the pricing. I was shocked when asked for £9.25 and told the man at the counter that he must be enjoying a good lifestyle at these prices, he smiled! I sat on my seat on the train and put the sugar in the coffee and found that 3/4 of the cup was filled with froth, with little coffee filling one quarter of the cup. Starbucks, you should be ashamed of your company. I am an elderly person was charged for a flat white £9.25, when I bought the cappuccino £7.85. NEVER AGAIN, shame on you. This is a complete rip-off. On way home from Brighton station, I paid Greggs £3.90 for one cappuccino and one apple pastry, well done to Greggs for not fleecing customers.

I order a large flat white everyday, not cheap but I have a great job and do well, so I enjoy them. I went to order a cinnamon breakfast cake this afternoon and over $4.50. Shame on SB and their goofy prices. One more hike on coffee and I am done with you SB, UNBELIEVABLE.

Always nice helpful free water w order place to handle work when traveling and to eat nice staff hardworking thank you Hillcrest sandiego long trip

Poison at a premium price, that doesnt even taste good. Been here 3 times and it has been a disappointment every single one of them.

Has anyone ever attempted to make a complaint about Starbucks? Good luck!
1st tried the store and branch manager which ended up adding more fuel to my original complaint ref: A broken starbuck flask.
2nd: live chat - Awful. I was just being sent in an ever circling loop. Eventually they connected me with a human being
3: May well as been live chat, obviously reading from a script.
So basically if you’ve a genuine complaint regarding a starbucks item or their rude unhelpful branch manager don’t attempt to get any customer care or any satisfaction.

Bristol Airport Airside top service today. As a frequent flyer I wanted to buy Whole Bean coffee airside. They had no stock but the manager arranged for a number of bags to be brought through security from Landside. This is exceptional service given the time it takes for staff to clear security with stock. Five star service and a credit to the SSP team at Bristol Airport. Great work guys.

Disappointed Customer — Promotional Offer Not Honored on October 21, 2028

I'm writing to express my disappointment with Starbucks and the way a recent promotional offer was handled.

On October 21, 2026, I received a promotion offering bonus Stars for placing an order anytime after 2:00 p.m. I went into a Starbucks store that afternoon and purchased two items (white mocha and a package of Madelines) at 2:09 p.m., meeting the stated time requirement. However, I received no bonus Stars.

I contacted customer service to resolve the issue, only to be transferred to an overseas call center where the representative didn't appear to believe that the promotion existed. I was instructed to send screenshots to an email address to prove what Starbucks itself had emailed me.

Think about that customer experience for a moment. Starbucks sent me an offer, I fulfilled the requirements, and then I had to defend my claim to a customer service representative who questioned whether the offer was real.

I am originally from Washington and remember when Starbucks was a novelty and the customer experience felt like an important part of the brand. ( I even created a PowerPoint presentation for college business course on the positive people and environmental experience of Starbucks. Over the years, my experience with Starbucks deteriorated to the point that I stopped patronizing the company for years.

Recently, I decided to give Starbucks another chance. I was willing to return, make purchases, and participate in the promotions intended to encourage customer loyalty. Unfortunately, this experience has left me wondering why I bothered.

This isn't simply about bonus Stars. It's about trust, accountability, and how a company treats the customers it is trying to win back. Promotions should be honored when customers meet the stated requirements, and resolving a legitimate issue shouldn't require customers to jump through hoops to prove an offer exists.

I am requesting that Starbucks review this promotion and credit the bonus Stars I earned with my October 21 purchase. I would also appreciate an acknowledgment of the poor customer service experience and an explanation of how this issue will be resolved. I reached out to the Starbucks review email with my case number, screenshots of the promotion, and receipts and nearly a week later I have not received a response.

Starbucks has spent decades building its brand and customer loyalty. It is disappointing to see an experience that makes a returning customer question whether either still matters.

I hope Starbucks will demonstrate that it values its customers by resolving this matter promptly and professionally.

Thank you.

Stopped in on my way to work for a vanilla latte and the egg bites, order was ready in about five minutes and everything was hot. Barista got my name right on the cup for once which never happens.

Ordered a pumpkin cream cheese muffin, and let me tell you. It’s not the same. Cold, extremely smaller than previous years. And it doesn’t taste the same.

My review is for the store located on the corner of Colima Road and Whittier Boulevard in the city of Whittier California they are very slow of drive-thru is a very long all the time they have too many young people working in there that just goof around they never get orders right but no place should have a freaking drive through that long I mean they need to learn something from like Dunkin' Donuts and Dutch Bros because Dutch Bros even if you have to wait a long time in a line they make it fun and they they're really cool Starbucks people are very rude and just I feel like they should close this one because there's so many wrong people that work here and it's always so long of a line in the drive through and you could be sitting standing inside waiting to place an order and people are just walking around and they see you standing there and they don't even stop to see if you need help I mean it's ridiculous these young people just don't give a crap they just working to get a paycheck they don't care about the customers they don't care about anything else

Love the atmosphere here! It’s a comfortable place to catch up with friends, get some work done or simply enjoy a cup of matcha latte. The cafe that I feel inviting and relaxing~~

I got to the speaker and the lady didnt give me a total she just told me to pull around which wasn’t a big deal. Then I got to the window and I got the device to pay on and she shut the window with me holding the device out the window for a long time. And then she didn’t tell me have a good day or anything she just gave me my order and shut the window. This was the one on west main.

Starbucks Coffee#69767
2401 Route 22 West, Union NJ.
Today Sunday October 18, 2026
5.33 PM.
I ordered 2 hot machas, size: medium to go, the containers were 3/4 full. Please to the public and consumers be careful with all the orders that you place and check it before you leave the store.

Company does not honor bonus star rewards programs. Blows you up on promotions then meh, denies you started promotion. As a top tier reward status member. Take your janky customer service and start closing stores! I am a consumer that drops upward to 3k annually, PLUS. But yay, rape my wallet by denying what is truth. Consumers beware: Starbucks corporate no longer cares about their own integrity.

Starbucks s not the same 10 yrs ago, most of my orders now don’t come as the way requested/ordered. I tried ordered ahead the sticky bun latte for the first time, i got there within 2 minutes and had to wait another 15 minutes to get my order when it saids my order was ready . When i asked a staff she showed me a cup in her hand saying it is being prepared now. The order came out milky creamy white, i didn’t see any espresso shot in there except creamy and caramel. I didn’t wanna fuzz or wait any longer but left and threw the order away on way home. I m not going back anytime soon . I didnt spent almost 10 bucks to drink just cream and caramel

I was in the Starbucks in Hertford and lizzy and steff where two workers in there and I asked them for water and they said yes the first time and when I asked for a refill they refused. I asked them why and they siad it’s because we get lots of kids causing trouble. I am totally disgusted that I was descrimanated against just because I’m a teenager.

Service was great. Latte was decent. I was supposed to get 100 stars which they didn't give me. Customer service guy kept sending me hearts while reciting the technicality over and over. They used to give out decent rewards and things were clear cut but not anymore. Rather give money to Seven Brew or a local shop.

I waited 40 minutes for my food and other people were getting their drinks this isn't fair. And they didn't even give me anything when I told them that I had to go. Just bad service!