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Stonefly Reviews 

61
•
TrustScore 2 out of 5

1.9

Shoe Store
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Company details

  1. Shoe Store
  2. Shoe Factory

Written by the company

Stonefly nasce nel 1993 con l’obiettivo di innovare il settore delle calzature casual con un approccio tecnologico e di R&D tipico dello sport. Si sviluppa poi negli anni come un marchio che propone al consumatore calzature civili estremamente leggere e confortevoli per donna e uomo. Vivi la leggerezza.

Contact info

1.9

Poor

TrustScore 2 out of 5

61 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 76% of negative reviews

Typically takes over 1 month to reply

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1.9

All reviews

(61)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

The shoes are very confortable and…

The shoes are very confortable and arrived in less than a week. Good quality and reasonable price

May 1, 2026
Unprompted review
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Reply from Stonefly

Dear Sabine,

Thank you very much for your kind review! We are delighted to hear that you are enjoying the comfort, quality, and value of your Stonefly shoes.

We are also happy that your order arrived quickly and that your shopping experience was positive.

Thank you for choosing Stonefly, and we hope to welcome you again soon!
Kind regards,
The Stonefly Team

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Rated 1 out of 5 stars

I placed an order with Stonefly in…

I placed an order with Stonefly in January and returned the shoes because the size did not fit. The items were returned in their original boxes, and FedEx tracking confirms that the parcel was delivered to the merchant’s warehouse on 13 February 2026.
As of today, nearly three weeks have passed since delivery of the return, and no refund has been issued. The refund procedure initially visible in my customer portal has disappeared entirely, and the order status incorrectly shows only as “fulfilled.” There has been no transparent update regarding the refund processing status.
This delay breaches both the company’s own stated refund processing timeframe of 15 days and EU consumer protection law (Directive 2011/83/EU), which requires merchants to issue a refund within 14 calendar days of receiving returned goods.
Despite multiple follow-ups on my part, the matter remains unresolved. I have therefore been forced to contact my bank to initiate a Visa chargeback procedure and will consider filing formal complaints with the relevant consumer protection authorities.

March 3, 2026
Unprompted review
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Reply from Stonefly

Dear Alexandrova,

First and foremost, we would like to offer you our most sincere apologies for the delay in processing your refund.

We understand the inconvenience this may have caused you, and we sincerely regret it. However, we would like to reassure you that the refund has been properly processed and issued.

We would also like to emphasize that what happened was a completely exceptional occurrence and does not reflect the standards of efficiency and timeliness that have always characterized our work. We have already initiated the necessary internal investigations to ensure that similar situations do not recur.

We thank you for your understanding and patience, and we remain fully available to address any further questions or needs you may have.

Best regards,
Customer Service
Stonefly S.p.A.

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