Saldo Bank Reviews 

814
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Very friendly service and attentive. The main plus point for me was that you can actually talk to and write to human beings. Other providers insist that everything is online, and their forms don't all... See more

Rated 3 out of 5 stars

Doesn’t accept all things first time what need write and put via online, and i put all informations right in system starting first attempt. It was littlebit painfull try to do everything about seven... See more

Rated 4 out of 5 stars

The initial application process was very smooth and quick. All documentation was clear and the required steps well explained. I made a request of some extra days to finally complete and sign the de... See more

Rated 5 out of 5 stars

Platform was easy and logic to use, which made the creating of the account much easier than I had expected. I can warmly recommend!

Company details

  1. Bank

Written by the company

Saldo Bank UAB is a specialised bank licensed by the European Central Bank and regulated by the Bank of Lithuania. Saldo Bank offers fully automated lending solutions for consumers and SME customers and term deposit account services for consumer customers. The company's advanced scoring system ensures responsible lending, and its own lending system supports business growth also internationally.


Contact info

3.8

Great

TrustScore 4 out of 5

814 reviews

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No recent history of asking for reviews

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Replied to 23% of negative reviews

Typically replies within 2 weeks

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3.8

All reviews

(814)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Automated system that no one can stop

They have a VERY automated system when paying the loan back. I paid it in full according to their detailed instructions. After having paid it, they confirmed all is okay and the loan has been paid in full. I then started receiving notices of not having paid the monthly payment of the loan - of a loan I had already paid in full. They said they would correct this, but the system just keeps on grinding. It seems an automated system that even they themselves can't stop. There are other similar services that are not this unpredictable so avoid this.

May 11, 2026
Unprompted review
Saldo Bank logo

Reply from Saldo Bank

Hi! Thank you for your feedback! We apologize for any confusion or inconvenience caused by the invoicing issue. Accuracy in our invoicing is essential, and we'll investigate this matter promptly to ensure it's resolved to your satisfaction. Please reach out to us directly with further details so we can address it effectively. You can reach our customer service by calling to our customer service number 010 190 100 (price for call and queuing lnr/mnr), by sending us an email to asiakaspalvelu@saldo.com or by contacting us via the chat-function on our website.

Rated 4 out of 5 stars

Superb service !

The initial application process was very smooth and quick. All documentation was clear and the required steps well explained.

I made a request of some extra days to finally complete and sign the deal. There was flexibility for my request, but the arrangement required a few phone calls in order to access the original application after the extra days were used. However, this was only a minor fact considering my own request for additional time. The service through phone was polite and the issue was solved.

November 3, 2025
Unprompted review
Rated 2 out of 5 stars

Intentional delay to lower the intrest rate.

I tried to get a intrest rate account opened, and on the webpage they said it would take 8 days. But in reality it took over 30 days and by that time the contract expired and a "new" interest rate was presented witch was way lower then the initial. Got a few mail with 10 days intervals that they had a lot to do, but after the new interest rate was presented and after i made a new request the entire process took 2 days in total. So from my perspective it was a planed delay to lower the said interest rate.

October 26, 2025
Unprompted review
Rated 1 out of 5 stars

Inaccessible, rejections without explanation

Sadly, the service is inaccessible and customer service is unhelpful.

The deposit account was rejected, and it took them a very long time - couple of weeks - to review the application, even though they promise a decision within 8 working days. No explanation was provided for the rejection.

For a credit card application, they expect the applicant to use a single bank account with a clear history of all transactions, including salary, rent, and other payments. If you use multiple banking services, you might fail the verification process and won’t be able to reapply, the form will redirect you straight to a rejection page.

Customer service makes no effort to assist or explain the criteria. If you are Finnish and live in Finland, stay away.

July 24, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible Card company

The embarrassing scenario when I try to use the card abroad 4x and it often says **card is blocked**. Sent email to customer service answered 3 days after only to ask too many questions & says they're investigating LOL. Close your company if you cant fix the damn simple problem.

June 19, 2025
Unprompted review

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