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Sampur Reviews 

1,912
TrustScore 4 out of 5

4.1

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Company details

  1. Bedding Store
  2. Mattress Store

About Sampur

Written by the company

SAMPUR – L’expert de votre confort depuis plus de 20 ans

Depuis plus de deux décennies, SAMPUR œuvre pour offrir à chacun un sommeil de qualité. Notre aventure commence dans les années 2000, avec une ambition claire : concevoir et fabriquer des matelas alliant innovation, confort et durabilité. Rapidement, notre savoir-faire et notre exigence de qualité nous ont permis de nous imposer comme un acteur incontournable de la literie en France.

Avec l’évolution des habitudes de consommation, SAMPUR a su prendre le virage du digital et devenir un pure player reconnu dans la vente en ligne de literie. Grâce à une logistique maîtrisée et une offre directe du fabricant au consommateur, nous rendons le confort premium accessible à tous, partout en France et en Europe.

Aujourd’hui, notre catalogue s’est enrichi et nous proposons une gamme complète de produits dédiés au bien-être du sommeil :

  • ✅ Matelas en mousse, à mémoire de forme ou hybrides
  • ✅ Surmatelas ergonomiques et thermorégulés
  • ✅ Lits, sommiers fixes ou électriques
  • ✅ Oreillers techniques
  • ✅ Linge de maison de qualité hôtelière

Chaque produit est conçu avec soin pour répondre aux besoins de confort, de soutien et d’hygiène des dormeurs les plus exigeants.

Mais notre plus grande fierté, c’est la confiance que nous accordent nos clients. Grâce à des milliers d’avis positifs, SAMPUR affiche une excellente note sur Trustpilot, gage de la qualité de nos produits et de notre service client. Votre satisfaction est au cœur de nos engagements : écoute, transparence, réactivité et accompagnement sont les piliers de notre relation avec vous.

Rejoignez les milliers de clients qui nous font confiance et redécouvrez le plaisir de bien dormir, avec SAMPUR.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(1,912)

958 reviews in the last 12 months

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Rated 5 out of 5 stars

Conseils pertinent, pas de forcing

Ils ne m'ont pas forcé à acheté et m'ont juste aiguillé dnas mon choix.

July 4, 2026
Unprompted review
Sampur logo

Reply from Sampur

Bonjour,

Merci beaucoup pour votre retour !

Nous sommes ravis d'avoir pu vous accompagner dans votre choix en vous apportant des conseils adaptés, sans jamais vous pousser à l'achat. Nous accordons une grande importance à proposer un accompagnement personnalisé afin que chacun puisse choisir le produit qui lui convient le mieux.

Merci encore pour votre confiance et au plaisir de vous accompagner à nouveau.

L'équipe Sampur 👑

Rated 5 out of 5 stars

Belle surprise

Très bon rapport qualité prix, je recommande sans hésiter

June 4, 2026
Unprompted review
Sampur logo

Reply from Sampur

Bonjour Finnegan,

Tout d'abord merci d'avoir pris le temps de nous laisser un avis 🥰

Nous sommes ravis que vous soyez satisfait de nos produits 😍

Merci encore de votre confiance !😊

À très bientôt chez SAMPUR !
L'équipe SAMPUR 👑

Rated 5 out of 5 stars

Delivery was quick and when we opened…

Delivery was quick and when we opened the box, the ring looked perfect. Great quality, accurate sizing, and beautiful sparkle. Couldn’t have asked for more.

March 17, 2026
Unprompted review
Sampur logo

Reply from Sampur

Hello,

First of all, thank you for taking the time to leave us a review 🥰
We’re thrilled that you’re happy with our products 😍

Thank you again for your trust! 😊

See you soon at SAMPUR!
The SAMPUR Team 👑

Rated 5 out of 5 stars

Un excellent matelas

Un excellent matelas. Très confortable et conforme à la description.

September 26, 2025
Sampur logo

Reply from Sampur

Bonjour,

Tout d'abord merci d'avoir pris le temps de nous laisser un avis 🥰

Nous sommes ravis que vous soyez satisfaite de votre

Matelas Cesar 😍

Merci encore à vous de votre confiance !😊

À très bientôt chez SAMPUR !
L'équipe SAMPUR 👑

Rated 5 out of 5 stars

The topper is lovely and soft .

The topper is lovely and soft .

June 27, 2025
Sampur logo

Reply from Sampur

Hello,

First of all, thank you for taking the time to leave us a review 🥰

We are delighted that you are satisfied with your Matelas Feathers 140x190cm😍

Thank you again for your trust!😊

See you very soon at SAMPUR!
The SAMPUR team 👑

Rated 5 out of 5 stars

Sommier 200x200 de super qualité facile…

Sommier 200x200 de super qualité facile à monter

April 9, 2025
Sampur logo

Reply from Sampur

Bonjour,

Tout d'abord merci d'avoir pris le temps de nous laisser un avis 🥰

Nous sommes ravis que vous soyez satisfait de votre sommier Stylux😍

Merci encore de votre confiance !😊

Nous restons toujours à votre disposition pour des conseils 🙂
Nous vous souhaitons une très belle nuit avec SAMPUR !

L'équipe SAMPUR 👑

Rated 2 out of 5 stars

A bit disappointed

Fast delivery. Unfortunately, the feet of the bed have different lengths requiring additional material to equalize.

April 7, 2025
Sampur logo

Reply from Sampur

Hello,

We're sorry to hear about this situation with your box spring as it's not normal😢

Can you send us an email at sav@sampur.com with your order number and photos of the defect in your mattress?

We'll be happy to hear from you by email, chat and phone! It's much nicer to chat together than on Trustpilot with a 2-stars review ....😢 😇

See you soon!!!
The SAMPUR team 👑

Rated 5 out of 5 stars

Mattress Topper

lovely product, as is described - after sales help with Sophie due to a problem with the courier was very helpful and she resolved the situation - many thanks

November 13, 2024
Unprompted review
Sampur logo

Reply from Sampur

Hello,

First of all, thank you for taking the time to leave us a review :)

We are delighted that you are satisfied with our handling of your request.

Thank you for your confidence!

See you soon at SAMPUR !!! :)

Sophie and Laetitia SAV SAMPUR

Rated 1 out of 5 stars

never shipped, zero contact

I purchased a Sampur comforter through Groupon Goods seven weeks ago. I have contacted Sampur and Groupon multiple times. There is no evidence my item ever shipped and neither company wants to take responsibility. Meanwhile I now need to contact Mastercard for my money back.

Edit: number provided in reply is not in service in NL, perhaps I need a country code? I emailed the address below before the weekend and no reply yet.

Edit 2: Hello Sophie, no I will not post contact info publicly. I have emailed two of your addresses and had Groupon email you on my behalf. Please sort it out.

December 5, 2023
Unprompted review
Sampur logo

Reply from Sampur

Good morning,

Your request has been handled by me.

We are the Sampur seller and Groupon is a reseller.

It is imperative according to the GTC, to get closer to Groupon because you are their customer and not ours.

But given your situation and Groupon’s failure to return, I took charge of your case and I was delighted.

Beautiful day,
Sophie

Rated 1 out of 5 stars

Do not touch this company - atrocious...!!!

Atrocious

Long delay for dispatch & then delivery, GEODIS used for delivery and their service matched that of Sampur.

Quality horrendous and the outside bed sides and the internal mechanism to lift the mattress to access the storage did not match / fit the sides.

Poor quality build; materials and the cloth was cheap although I bought a very high priced / quality bed, supposedly.

After sales were inefficient and took too long.

Work involved to return these mismatched objects was too much and complicated.

Trying to get a refund was like tryong to get blood out of a stone.

Try free at home guarantee is worth nothing.

Stay well clear - in reading the reviews, most genuine customers give 1 star. The way the other reviews read look odd to me, I am not certain these are genuine clients....!!!!

February 17, 2023
Unprompted review
Sampur logo

Reply from Sampur

Hello,

We are sorry that you are not fully satisfied with your purchase.

We assure you that all reviews are read and that we do our best to report any defects to our quality department.

to report any defects to our quality department.

We guarantee that all customer reviews are genuine.

If you need more information or help with a service request, we will be happy to assist you.

Our customer service is located in Toulouse FRANCE .

We wish you a pleasant day
Sincerely
Laetitia

Rated 4 out of 5 stars

produit conforme au descriptif

produit conforme au descriptif. facile à monter ( à condition de bien regarder les illustrations...)

October 27, 2021
Sampur logo

Reply from Sampur

Bonjour,

Nous vous remercions chaleureusement pour votre note et d'avoir pris le temps de donner votre avis.

Nous sommes ravis d’avoir su vous satisfaire et nous restons à votre disposition.

Cordialement,

Votre service qualité SAMPUR

Rated 5 out of 5 stars

Super service

Super service, great mattress, great price, swift delivery.

June 26, 2021
Sampur logo

Reply from Sampur

Bonjour,

Nous vous remercions chaleureusement pour votre note et d'avoir pris le temps de donner votre avis.

Nous sommes ravis d’avoir su vous satisfaire et nous restons à votre disposition.

Cordialement,

Votre service qualité SAMPUR

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