Rum21 Reviews 

I usually don't write reviews, but I feel compelled to share my terrible experience with this awful company. I ordered six chairs in March 2024. The chairs are of poor quality, especially considering their price. One chair broke just 24h after delivery.

I contacted customer service immediately, providing photos and order details. I expected a quick resolution, but it took two weeks only to get a response, which asked for the same photos and details I had already provided. I sent them again, but then it took another three weeks to get a reply, asking for the photos and details yet again...

It's now been three months, with responses averaging every three weeks, and the invoice is already paid. I still have a broken chair, and the company has shown no intention of refunding me or sending a replacement or even a simple reply stating their intentions. Whether they are simply unprofessional or acting in bad faith, I strongly advise against doing business with this company. DON'T waste your time and money.

There are two chairs missing. The delivery it’s not complete. When I tried to reach the delivery guy he ran off to his truck and drove away. Where is the rest of my order??

amazing quality , great delivery service

Well packaged, arrived reasonably quick

The items I ordered arrived very quickly, and In a good presentation. I Will definately shop from rum21 Again. Thankyou.

After a long wait from the supplier, we finally got the confirmation from the delivery company while on a trip and sadly we were missing the window of delivery. We contact Rum 21 customer services several times as they were the only ones able to extend the delivery dates. Sadly the table was returned before the issue was fixed and we never got it. We know that it was not their full responsibility. Anyway, the way they treat us with a complete lack of implication to solve the issue was sadly surprising. An automatic reply from an AI would have been more helpful.

We ordered a soffa, when we placed the order it said it would be a few days, then it seemed to get stuck in transit but was sitting at a warehouse for several days. About a week and a half went by and we contacted customer service, they told us there was a screw up when they switched to a new shipping comapny and our soffa had been returned to them, they made us place another order online, the soffa came about a week later and once it arrived there was a snag in the material. We've been waiting two more weeks for them to come pick it up and give us an undamaged soffa, they also have filed to offer us a discount on our damaged one because they probably cant sell it anyway. We are still waiting for someone over there to help. Disaster. Don't recommend and wouldn't oder again.

Everything was fine, except the DHL driver dropped my package off way outside town, which meant I had to drive 20 mins instead of walking round the corner. Was quick service either way, so would use these guys again.

Excellent selection of products and super fast delivery. 5 stars as always.

First delivery attempt failed because of wrong weight specified, however, staff was very helpful to find a quick solution.

It would have been useful if website had packaging weight and dimensions in the product pages, it was hard to judge if the sofa would fit the staircase.

Although shopping process was ok, everything that followed was very strange.

We read that delivery time was 2-3 weeks and we payed with a card. After three weeks I called to get an answer that they are delayed up to 3 months. So they kept our money for 3 months and didn’t even take time to let us know.

Then one day I just get a message - after three months - your product is delivered today! Without any prior announcement for me to plan my day or anything.

*Their page still says the same delivery time for all new buyers.

**Customer service is responsive but always say “nothing we can do”. I think some public transparency is overdue.

Hello,
I will give my feedback in English, because I don't speak Swedish:)
I've placed my order and I didn't receive a confirmation e-mail. I've written to your customer service department an e-mail and asked if I did place my order correctly but I didn't receive an answer. One week later I've received an sms from Bing, saying that my order will be delivered 20th of October. So I understood that I could order.
Now I've received my products, I didnt liked the butterfly chair, I want to return it, but I dont have an invoice. Not the best experince but I'm guessing that there has been a technical mistake.
I will be very happy if you can send me the invoice so I can return the chair.
Best Regards,
Ebru

Good service in store but had to wait 10 weeks for delivery of merchandise not planned for and without information on delay.

Perfekt ,very cute

Excellent retailer, fast shipment, and handled a couple returns very smoothly. Highly recommended.

Ordered a dining table and chairs.

Shipping time was estimated for 6-8 weeks. 12 weeks after, items never arrived and customer service is unable to say where they are for over 6 weeks.

If only I read the reviews before buying, I would have never made the mistake of buying from Rum21.

We paid 14000 for a set of string shelves.
Half way through putting up, we discovered they had sent half the shelves in one colour, and half in another.
We organized a return, and sent back the incorrect items.
They haven’t contacted us at all.
I’ve called and asked for an update, only to be told “we’ll get back to you” and then nothing.
Personally, I think if it’s their mistake, we shouldn’t have to wait for a return to be processed before they send out the correct pieces. We now have half a massive bookshelf in our living room and shelf components everywhere.
It’s been weeks.

Definitely wouldn’t order from rum21 again, and wouldn’t recommend them to anyone.
Customer service is absolutely non existent.