Qogita Reviews 

I thought i will get a sample or gift from

I recieved a wholesale order in which the bottles had been thrown loosely into a box full of packing peanuts, this resulted in my inability to use these items for amazonseller, the support is also non existent for issues like this and getting through to a human is blocked by one of their many ai bots.

So, after 110 orders, I can say that Qogita works well. Most orders arrive with the correct products. The biggest drawback is that some orders get canceled, and in those cases, the search for profitable products wasn’t worth it. When it comes to claims, I’ve almost always (except for just once) found a good solution and was completely satisfied.
You just have to understand the purpose of this website.
You’re offered many products at a fair price without being scammed.
You don’t have to sift through countless lists from different wholesalers; instead, you have access to one with several hundred thousand products without having to worry about not receiving your goods or not getting your money back.
Are the prices slightly cheaper directly from the wholesaler? Yes.
Does each of us know hundreds of reliable wholesalers in Europe? No.
Is this currently the best way to start selling on marketplaces or through your own store without a tedious search for good wholesalers? Yes.

First, a promotion I was supposed to get simply didn't apply. Support's chatbot claimed it had been refunded to my wallet - not true, but I let it go.
Then I waited days just for the order to be prepared.
The first of the two shipments finally shipped.
Out of nowhere, it went "on hold" and was sent back to the shipper.
I filed a claim and got refunded for that shipment. Fine - I assumed it was a one-off mistake.
The second shipment then started moving, and I was relieved.
Because they'd made the refund right, I trusted them enough to place a third order.
The second shipment then hit the exact same issue - on hold, shipped back to the sender.
Now I'm still waiting on that third order, with no confidence it'll actually arrive intact.

Customer service is almost entirely AI-run and unhelpful - getting a real human involved is next to impossible.
I'll update this review depending on what happens with the third order, but as it stands, I can't recommend ordering from Qogita.

Update: The third shipment was also late getting prepared, and when it finally shipped, it was returned to the shipper too - the exact same problem all over again. 26 days of waiting and wasting my time. Can't recommend. 0 stars.

subject to change.

Very disappointing experience. The products I received were not as described, and despite raising the issue, Qogita refused to help because they said I was outside their internal claims window. I do not believe a company's own policy should override a customer's rights when goods are not as described.
Qogita also promotes strong product traceability, but that was not my experience. The invoices I received were from small UK companies and, in my view, did not provide clear traceability back to the original brand or manufacturer.
I tried to resolve this directly, but was left with no option other than to seek a refund through my payment provider. Based on my experience, I would not recommend Qogita.

Qogita works well. And delivers, whot it promises. We orders a couple of perfumes so far, and everything works well. Also their webpage is ok, just sometimes the searching of the products and opening them in the new tab is not working, which is a bit user unfriendly, but one can live with that.
Otherwise, everything good.

Qogita its to easy to work! The support its awesome , and they got an account manager called Laura i hope you work with her! She can help for everything!

Goodjob Qogita , Goodjob Laura!

Everything is going smoothly. No discrepancies.

Good service

I am extremely disappointed with my experience with Qogita.

We ordered 150 products. When we first opened the shipment, we immediately found 6 damaged products on top. We reported the issue, and Qogita only refunded those 6 items.

After inspecting the rest of the shipment carefully, we discovered that all 150 products were damaged. We contacted Qogita again and provided the necessary information, but they refused to refund the remaining 144 damaged products**.

What has made this experience even worse is the customer support. We have sent many emails, but the responses we received were very delayed, repetitive, and unhelpful. Instead of resolving the issue, we kept receiving the same replies without any proper solution. This has been extremely frustrating.

We have been regular customers of Qogita and expected much better service. The support representative handling our case was Nicoleta Barbuta from Qogita.

We have lost both time and money because of this issue. Based on our experience, I cannot recommend Qogita. I hope they improve their quality control and customer support so other customers do not have to go through the same experience.

very fast and safe delivery . great delivery with perfect packing with out any damage .

Great Cooperation and Best Products and prices

Ordering process was very simple. Received timely updates about order and it was delivered very quickly.
Support team is really good, reached out to me afterwards to provide suggestions and take feedback.

Fast delivery, great product range and amazing customer service! Will definitely order again :)

Good service

We have been using Qogita for our business and the experience has been nothing short of a nightmare. A parcel from Order 4P8Y3JN was never delivered, and instead of resolving the issue quickly, we have been pushed around for weeks with zero result.

This is the 4th time a claim has been closed without resolution. We were asked to provide photos and evidence for a package that was NEVER delivered in the first place — how are we supposed to photograph something we never received? On top of that, the claims portal doesn't even show the item on the list, making it impossible to submit a claim through their own system.

We have spoken to multiple agents — Maggie, Dana, Elisio — and every single one either closed the case, redirected us, or asked us to start over. Their own website chatbot told us to handle it manually, and even that led nowhere.

We are a business that depends on reliable suppliers. These repeated failures are costing us sales, customers, and money. If you are considering using Qogita, be aware that when things go wrong, their customer service is slow, dismissive, and completely ineffective.

We are still waiting for a refund. Absolutely unacceptable.

Wonderful cooperation, high-quality item, and fast delivery.

There was a wrong item in my order and I wanted to cancel it after 10 mins. The bot said cancellation is not possible. Wtf? This is a joke right? 14 days return policy applied here. My order hasn't been processed either. I am tryint to cancel. Please cancel. There is no one to contact, just a stupid bot!

Tras realizar un pedido de 200 perfumes me doy cuenta gracias a la reclamación de un cliente que algunos de los perfumes suministrados 22 que hayamos podido localizar carecen de sello de autenticidad y QR y otros son evidentes falsificaciones.

Esta es la reclamación final realizada el 24/05, a la espera de contestación y solución.

Return Request for Counterfeit Products

Good afternoon,

After confirming the lack of authenticity in two different items, we decided to inspect all the stock purchased through your platform.

The evidence is clear: missing holographic seals, defects in the packaging, and alcoholic fragrances that make no sense.

We would like to resolve this matter properly and without having to resort to legal action, because I purchased through your platform precisely because you guaranteed the authenticity of the products sold by your suppliers as 100% original. I was also assured that you personally visited the warehouses, etc. However, it has now become clear that suppliers are selling counterfeit products through your platform.

This is the list of counterfeit products, or products that lack an authenticity seal:

ORDER ---- SUPPLIER ---- GTIN ---- QUANTITY

Q3V9L22 ---- 74Z197 ---- 6291100131617 ---- 6
Q3V9L22 ---- ZLX773 ---- 6294015109313 ---- 3
Q3V9L22 ---- ZLX773 ---- 6295124024832 ---- 2
Q3V9L22 ---- ZLX773 ---- 6291106813838 ---- 2
Q3V9L22 ---- ZLX773 ---- 0614514331026 ---- 2
Q3V9L22 ---- ZL814G ---- 6295124024290 ---- 3

I ask you to treat this matter with the utmost seriousness and professionalism, because I will only accept the return of the goods and the refund to my account of the money paid for these counterfeit products.

I await your response.

Kind regards,

Everything ok with my first order. All products received were genuine. The only that have to say is that prices quickly change.