Qogita Reviews 

the cliente help desk is amazing, very fast response.
I recomend

Great customer support
I had an issue during the onboarding process and Dana was very helpful, responsive and patient throughout. Everything is now working properly. Thank you for the great support!

Overall, my experience with Qogita has been very positive. The platform is easy to use, the product selection is interesting, and the ordering process is clear and efficient. I also appreciate the communication and support provided by the customer service team when assistance is needed. I am very satisfied with my overall experience with Qogita.

Terrible experience and complete lack of communication.
I placed an order on August 7th, with an estimated delivery time of 3 weeks. It has now been nearly a month, and I have received zero updates regarding my order or shipment status.
Customer support is an absolute disaster—trying to get any concrete answer is impossible, and inquiries are simply ignored. Completely unprofessional and unacceptable service. Avoid this platform.

Be aware that prices shown on their website is excluded VAT. Yes they mention in FAQ that VAT will be calculated at check out and price will update before payment, however prices excluding VAT are already not competitive. With a little research you can find most products for cheaper even in direct sale. All-in all it is advertised as whole sale but prices are even worse then direct sale.

The ordering process was very easy. The shipping process was also very simple. Also the shipping was very fast and for a small business this is very important to us and our customers.

Order was delivered in time , thank you ,

Good communication,fast delivery

One of the best customer service experiences I've ever experienced from a company ever! Quick and powerful responses followed by immediate action.

High quality shipping, customer service and problem solving standards.
Been doing business with Qogita for the last year and would defintely recommend.

If you are a retail business owner looking to protect your capital and client reputation, be extremely cautious when dealing with Qogita.

​My experience with this platform has been deeply frustrating, defined by serious quality control issues, tampered inventory, and a claims process designed to minimize buyer compensation at all costs.

​Tampered and Decoded Stock: Multiple high-value luxury fragrance orders arrived completely decoded, with batch codes stripped or tampered with. These items are commercially unusable and impossible to sell to retail clients, yet Qogita refused to take responsibility or issue refunds for this compromised stock.

​Defective and Damaged Inventory: Orders frequently arrive in unacceptable condition, showing visible handling marks, damaged packaging, and physical defects, forcing buyers to absorb the financial loss for sub-par inventory.

​Shifting Goalposts and Unhonored Agreements: Their claims process is a nightmare. Even when you follow their exact instructions, agree to explicit conditions in writing, and provide uncut, undeniable video proof of systemic defects, they shift the goalposts, deny visible evidence, and renege on agreed terms.

​Poor Communication & Wallet Delays: They will arbitrarily mark disputed claims as "closed" and falsely state that credits have been issued, while your cash wallet balance remains untouched at £0.00.

​Qogita offloads devalued, tampered stock onto buyers, traps your working capital, and uses manipulative stalling tactics when issues are raised. They do not honor written commitments or respect clear evidence.
​Do not risk your business capital or reputation with a supplier that refuses to operate with basic commercial integrity.

UPDATE IN RESPONSE TO QOGITA:
Qogita's public reply below is complete spin. They claim the video verification process and outcome were "agreed between both parties," which is completely untrue.

What was agreed in writing was that if video proof demonstrated the defects, a 50% refund would be applied across the stock. I fulfilled my end and provided clear, uncut video proof of the damaged bezels, scratches, and dirty packaging. They then backtracked on their own written terms, unilaterally imposed a partial settlement, and shut down further discussion.

When I reached out to explain that this was completely unfair and contradicted what was promised, I was stonewalled and told the outcome was final and could not be changed. Offering a public email address to "discuss this further" while privately shutting down tickets and ignoring written commitments is purely for PR. Disgusting behavior from a platform claiming to support retail businesses.

I thought i will get a sample or gift from

I recieved a wholesale order in which the bottles had been thrown loosely into a box full of packing peanuts, this resulted in my inability to use these items for amazonseller, the support is also non existent for issues like this and getting through to a human is blocked by one of their many ai bots.

So, after 110 orders, I can say that Qogita works well. Most orders arrive with the correct products. The biggest drawback is that some orders get canceled, and in those cases, the search for profitable products wasn’t worth it. When it comes to claims, I’ve almost always (except for just once) found a good solution and was completely satisfied.
You just have to understand the purpose of this website.
You’re offered many products at a fair price without being scammed.
You don’t have to sift through countless lists from different wholesalers; instead, you have access to one with several hundred thousand products without having to worry about not receiving your goods or not getting your money back.
Are the prices slightly cheaper directly from the wholesaler? Yes.
Does each of us know hundreds of reliable wholesalers in Europe? No.
Is this currently the best way to start selling on marketplaces or through your own store without a tedious search for good wholesalers? Yes.

First, a promotion I was supposed to get simply didn't apply. Support's chatbot claimed it had been refunded to my wallet - not true, but I let it go.
Then I waited days just for the order to be prepared.
The first of the two shipments finally shipped.
Out of nowhere, it went "on hold" and was sent back to the shipper.
I filed a claim and got refunded for that shipment. Fine - I assumed it was a one-off mistake.
The second shipment then started moving, and I was relieved.
Because they'd made the refund right, I trusted them enough to place a third order.
The second shipment then hit the exact same issue - on hold, shipped back to the sender.
Now I'm still waiting on that third order, with no confidence it'll actually arrive intact.

Customer service is almost entirely AI-run and unhelpful - getting a real human involved is next to impossible.
I'll update this review depending on what happens with the third order, but as it stands, I can't recommend ordering from Qogita.

Update: The third shipment was also late getting prepared, and when it finally shipped, it was returned to the shipper too - the exact same problem all over again. 26 days of waiting and wasting my time. Can't recommend. 0 stars.

subject to change.

Very disappointing experience. The products I received were not as described, and despite raising the issue, Qogita refused to help because they said I was outside their internal claims window. I do not believe a company's own policy should override a customer's rights when goods are not as described.
Qogita also promotes strong product traceability, but that was not my experience. The invoices I received were from small UK companies and, in my view, did not provide clear traceability back to the original brand or manufacturer.
I tried to resolve this directly, but was left with no option other than to seek a refund through my payment provider. Based on my experience, I would not recommend Qogita.

Qogita works well. And delivers, whot it promises. We orders a couple of perfumes so far, and everything works well. Also their webpage is ok, just sometimes the searching of the products and opening them in the new tab is not working, which is a bit user unfriendly, but one can live with that.
Otherwise, everything good.

Qogita its to easy to work! The support its awesome , and they got an account manager called Laura i hope you work with her! She can help for everything!

Goodjob Qogita , Goodjob Laura!

Everything is going smoothly. No discrepancies.

Good service

I am extremely disappointed with my experience with Qogita.

We ordered 150 products. When we first opened the shipment, we immediately found 6 damaged products on top. We reported the issue, and Qogita only refunded those 6 items.

After inspecting the rest of the shipment carefully, we discovered that all 150 products were damaged. We contacted Qogita again and provided the necessary information, but they refused to refund the remaining 144 damaged products**.

What has made this experience even worse is the customer support. We have sent many emails, but the responses we received were very delayed, repetitive, and unhelpful. Instead of resolving the issue, we kept receiving the same replies without any proper solution. This has been extremely frustrating.

We have been regular customers of Qogita and expected much better service. The support representative handling our case was Nicoleta Barbuta from Qogita.

We have lost both time and money because of this issue. Based on our experience, I cannot recommend Qogita. I hope they improve their quality control and customer support so other customers do not have to go through the same experience.