Promo Direct is an amazing company for fulfilling your promotional needs! Diana has been our Account Rep for the several years that we have been ordering through PD, and she is absolutely amazing! She... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Exceptional customer service! Rose has always been wonderful to work with. She finds items that aren't shown in the catalog, she responds quickly and makes me feel like we are her most important custo... See more
Company replied
Very efficient communication, my sales rep went above and beyond to help find similar items that I needed and made the process very smooth. Shipping was fast and he even followed up the same day my it... See more
Company replied
We had a great experience working with Francis. From start to finish he ensured our product was exactly what we were looking for. Francis was responsive, friendly, and made sure I was thoroughly info... See more
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Company details
- Promotional Item Store
- also in
- Business to Business Service
- Corporate Gift Supplier
- Custom T-Shirt Store
- Media and Marketing Agency
- Promotional Products Supplier
Written by the company
Promo Direct provides more than just quality Promotional Products, with thousands of satisfied customers and tremendous buying power. We keep our overhead low and buy at high volume for deep discounts on hundreds of top quality, brand name promotional products.
Written by the company
Promo Direct - Promotional Products!
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Contact info
931 American Pacific Dr. Suite 100, 89014, Henderson, United States
- 1-800-748-6150
- info@promodirect.com
- www.promodirect.com
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4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Very nicely done and on time!
October 14, 2026
Order was easy an product was good
Order was easy an product was good, excellent service.
October 9, 2026
Reply from www.PromoDirect.com
Thank you for your kind feedback! We're delighted to hear that the ordering process was easy, the product met your expectations, and our team provided excellent service. We truly appreciate your business and look forward to serving you again!
– The Team Promo Direct
Reply from www.PromoDirect.com
Thank you for the wonderful review! We are thrilled to hear you love the pens and appreciate their sleek design and smooth writing experience. We truly appreciate your support and look forward to helping with your future promotional product needs!
– The Team Promo Direct
Reply from www.PromoDirect.com
Thank you for your kind words! We are happy to hear that Diana provided prompt service and helped get your order processed quickly. We'll be sure to share your appreciation with her. Thank you for choosing Promo Direct!
– The Team Promo Direct
great customer service and fast delivery
October 8, 2026
Reply from www.PromoDirect.com
Thank you for your great feedback! We're delighted to hear you were pleased with our customer service and fast delivery. Providing a smooth and reliable experience is always our goal. We truly appreciate your business and look forward to serving you again!
– The Team Promo Direct
Great service and quality of material.
Arturo was great, professional, and quick to get my order in. I was highly satisfied with the polo shirt material and very impressed with how quickly the shipment arrived. The quality and fast turnaround were greatly appreciated.
October 7, 2026
Reply from www.PromoDirect.com
Thank you for the wonderful review! We are thrilled to hear that Arturo provided professional and efficient service throughout your order. We're especially glad you were impressed with the quality of the polo shirts and the quick delivery. We'll be sure to share your kind words with Arturo. We truly appreciate your support and look forward to working with you again!
– The Team Promo Direct
Friendliness
Friendliness, quick to answer and provide artwork and quotes. Quick production time so less waiting!
Arturo Garcia is always a joy to work with.
October 7, 2026
Reply from www.PromoDirect.com
Thank you for your fantastic feedback! We are delighted to hear Arturo continues to provide friendly, responsive service and makes the artwork, quoting, and ordering process easy for you. It's wonderful to know our quick production turnaround has also made a positive difference. We will be sure to share your kind words with Arturo. We truly appreciate your continued trust in Promo Direct!
– The Team Promo Direct
Logo shirts came out great
We ordered branded shirts and water bottles for a work event and Promodirect got them here a couple days early. The print looked sharp and approving the proof was easy, no back and forth.
October 22, 2026
Unprompted review
Reply from www.PromoDirect.com
Thank you for the wonderful review! We are thrilled to hear that your branded shirts and water bottles arrived ahead of schedule for your work event. It's great to know the printing turned out sharp and the proof approval process was quick and hassle-free. We appreciate your trust in Promo Direct and look forward to helping with your next event!
– The Team Promo Direct
Sales Rep great
Sales Rep great! Very Helpful through whole process.
Received materials quick!
October 1, 2026
Reply from www.PromoDirect.com
Thank you for your kind feedback! It's wonderful to know that our sales representative was helpful throughout the entire ordering process and that your materials arrived promptly. We appreciate your business and look forward to assisting you again!
– The Team Promo Direct
High quality product and a wonderful…
High quality product and a wonderful sales team. They helped me to navigate my order, tweaked my logo when I wasn’t quite happy with the proof and provide high quality products for a good price.
March 19, 2026
Reply from www.PromoDirect.com
Thank you for sharing your experience! We're pleased to know our sales team was able to guide you through the ordering process and help refine your logo to meet your expectations. It's great to hear that the final product quality and pricing met your needs. We truly value your support and look forward to working with you again!
– The Team Promo Direct
5 Star Plus Highly Recommended
My agent and contact Idriss made the experience, development, transaction and the final product a 5 Star experience. Thrilled with the final product one of the nicest promo items I’ve ever worked on. But it’s the people who keep you coming back. Highly recommend Idriss and Promo Direct.
September 24, 2026
Reply from www.PromoDirect.com
Thank you for such an outstanding review! It's rewarding to hear that Idriss made every step of your experience exceptional, from product development and ordering to the final result. Knowing this is one of the finest promotional items you've worked on means a great deal to us. We'll be sure to pass along your wonderful feedback to Idriss. We sincerely appreciate your recommendation and look forward to working with you again!
– The Team Promo Direct
Steve is always amazing in helping me…
Steve is always amazing in helping me get the items I need for my program.
September 22, 2026
Reply from www.PromoDirect.com
Thank you for your continued trust in Promo Direct! It's great to know that Steve consistently provides dependable support and helps you find the right products for your program. We'll be sure to share your kind words with him. We truly value your loyalty and look forward to assisting you with many more orders!
– The Team Promo Direct
Very efficient communication & fast shipping
Very efficient communication, my sales rep went above and beyond to help find similar items that I needed and made the process very smooth. Shipping was fast and he even followed up the same day my items were delivered. This isnt my first time shopping but I will keep coming back! Thank you Manish Mulani for helping me!!
September 23, 2026
Reply from www.PromoDirect.com
Thank you for the wonderful review! We are thrilled to hear Manish went above and beyond to help you find the right products and made the entire ordering process smooth and easy. It's especially great to know your items arrived so quickly and that you had such a positive first experience. We'll be sure to share your kind words with Manish. We truly appreciate your support and look forward to welcoming you back!
– The Team Promo Direct
HELPFUL SALES REP
September 18, 2026
Reply from www.PromoDirect.com
Thank you for your kind feedback! We are delighted to hear our sales representative was helpful and made your experience positive. Providing attentive and reliable service is always our priority. We truly appreciate your business and look forward to serving you again!
– The Team Promo Direct
The customer service was outstanding
The customer service was outstanding, and I received my items in record time. The items look great and are exactly what I ordered. I would recommend PromoDirect to others and will use them again for any future needs.
September 18, 2026
Reply from www.PromoDirect.com
Thank you for the fantastic review! We're thrilled to hear you received outstanding customer service and that your order arrived in record time. It's wonderful to know the products turned out exactly as you expected. We sincerely appreciate your recommendation and look forward to helping with your future promotional product needs!
– The Team Promo Direct
Adam Santos was such a great…
Adam Santos was such a great communicator! He accommodated my requests with minimal email back-and-forth, making the whole process smooth and easy. You rarely find this level of customer service, especially when ordering promotional products online! Highly recommend!
September 18, 2026
Reply from www.PromoDirect.com
Thank you for your wonderful feedback! We are delighted to hear Adam Santos provided excellent communication and made the entire ordering process smooth and hassle-free. It's great to know he was able to accommodate your requests and minimize the back-and-forth. We'll be sure to share your kind words with Adam. We truly appreciate your recommendation and look forward to working with you again!
– The Team Promo Direct
Brand of sweaters we purchased appears…
Brand of sweaters we purchased appears to have changed from previous orders. Hoodies feel thicker and heavier. Our current account rep. is often very curt and comes off a bit pushy. May be leaning towards another vendor for future orders.
September 16, 2026
Promo direct make our lives so much…
Promo direct make our lives so much more easy. You tell them what you need and they work with you to get it done. I love that! No headaches no fuss just smooth sailing with my orders. Thank you Rose that is my rep. She is the best!
September 8, 2026
Reply from www.PromoDirect.com
Thank you for the wonderful feedback! We're thrilled to hear that working with Promo Direct has made your ordering process smooth and hassle-free. It's especially great to know Rose consistently goes above and beyond to make things easy for you. We'll be sure to share your kind words with her. We truly appreciate your continued trust and support!
– The Team Promo Direct
Missy was very helpful and worked with…
Missy was very helpful and worked with me in getting our order and request corrected.
thank you!
September 15, 2026
Reply from www.PromoDirect.com
Thank you for your kind feedback! We're glad our promotional product advisor was able to assist you in resolving your order concerns and ensuring everything was taken care of.
Thank you for choosing Promo Direct!
– The Team Promo Direct
Great customer service!
The pricing, quality, and speed were exactly what I was looking for. We had an issue on our end with shipping and they did a terrific job resolving it even though it was not their fault. Marshal followed up quickly. Great customer service!
September 11, 2026
Reply from www.PromoDirect.com
Thank you for the fantastic review! We're delighted to hear that our pricing, product quality, and turnaround time met your expectations. We're especially glad Marshal was able to quickly assist with the shipping issue and ensure everything was resolved smoothly. We truly appreciate your support and look forward to working with you again!
– The Team Promo Direct
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