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Proflowers Reviews 

2,992
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 1,879 reviews, reviewers had a great experience with this company. People frequently share that shopping on the platform is straightforward, offering a wide selection of stunning floral arrangements suitable for any occasion. Many buyers appreciate the dependable service, noting that their gifts arrive fresh and exactly on schedule. Some reviewers were not happy with delivery delays and receiving items that differed significantly from the online previews. Customers also mentioned frustrating experiences with wilted blooms, missing vases, and unexpected changes made to their special orders. A few individuals experienced unexpected scheduling issues or extra fees that impacted their overall satisfaction.

What people talk about most

Product

People report ambiguous experiences with product, as many reviewers consistently praise the fresh... See more

Delivery service

Customers had ambiguous experiences with delivery service as many reviewers praised timely and convenient... See more

Order

Clients share ambiguous opinions on order experiences, as reviewers frequently praise the easy ordering... See more

Quality

Reviewers mention ambiguous feedback about quality, with several consumers praising fresh and beautiful... See more

Service

Customers consistently note ambiguous experiences with service, as many loyal consumers express great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We got the let's glow ghouls flowers and they were beautiful but they did not glow at all. We even tried setting them in the window during the day and no glow at all. So highly disappointed.

Company replied

Rated 5 out of 5 stars

I have used PROFLOWERS as my “go-to” florist for several years ❗️I rely on their timely delivery of my orders! I always ask recipients to send me a photo when they have received a gift bouquet, and th... See more

Company replied

Rated 5 out of 5 stars

Great selection of floral arrangements. Reasonable prices and promotions. Very dependable. Any order is processed and delivered in a timely way and the arrangements are very beautiful when received... See more

Company replied

Rated 5 out of 5 stars

This started to be an unhappy situation where there weren’t many options for same day, next day delivery. It’s because , they don’t have a partner in the area where I needed them to deliver to. To mak... See more

Company replied


Company details

  1. Flower Delivery
  2. also in
  3. Chocolate Shop
  4. Confectionery
  5. Florist
  6. Flower Market
  7. Gift Shop

About Proflowers

Written by the company

At Proflowers, we’re here for the moments that matter—big or small, planned or last-minute. Our fresh, modern arrangements make it easy to send a thoughtful gift that feels personal and looks effortlessly stylish. With a curated selection designed to fit every vibe and occasion, we take the guesswork out of gifting. Whether you’re celebrating, supporting, or just saying hi, we’re here to help you show up—beautifully.

Our flower arrangements are designed for real life—fresh, moody, and effortlessly stylish. Think modern farmers market vibes with an edge: layered textures, unexpected color moments, and just the right amount of whimsy. They’re made to feel personal, not perfect—and always priced to make you smile.

Flowers. They're our thing.

Freshness Guarantee

7-day freshness guarantee

We pride ourselves on sending fresh flowers. Your perishable flowers are guaranteed to last seven days. If, for any reason, you are not satisfied with your delivery, please contact us within that timeframe, and we will make it right.

Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

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4.0

All reviews

(2,992)

1,890 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to order

Easy to order. Do not like getting all the offers in checking out process.

November 5, 2026
Proflowers logo

Reply from Proflowers

Thank you for sharing your experience with us! We truly value your feedback and look forward to making improvements based on your insights.

Rated 5 out of 5 stars

Pro Flowers has made a great client…

Pro Flowers has made a great client experience for my business.

November 5, 2026
Proflowers logo

Reply from Proflowers

We’re so grateful that you took the time to share your experience with us! Thank you!

Rated 5 out of 5 stars

Never had a problem

Never had a problem! Flowers always delivered on date ordered.

November 4, 2026
Proflowers logo

Reply from Proflowers

Thank you for sharing your experience with us. We truly value your feedback and appreciate the time you took to express it.

Rated 5 out of 5 stars

Good good good

November 4, 2026
Proflowers logo

Reply from Proflowers

Thank you for taking the time to review your experience with our service.

Rated 5 out of 5 stars

Easy ordering

Easy ordering. Lot's of options and beautiful flowers , I
love the quality and customer service, whenever I need help., they are on it. Thank you ! :)

November 3, 2026
Proflowers logo

Reply from Proflowers

Thank you so much for sharing your experience with us! We truly appreciate it and love hearing from you!

Rated 1 out of 5 stars

Buyers beware. Don’t order!!!!!!!!

Order Proflowers for a friend she received them and she said they were missing flowers some fell off and dead. I Called and they said they would deliver more. It’s not what I ordered it was roses that looked like they were almost dead. Called to get my money back and they said they can give me $20. Terrible. I have picture to prove it. It’s not even the bouquet I ordered. I will never order again. Awful experience.

November 3, 2026
Unprompted review
Proflowers logo

Reply from Proflowers

Thank you for your feedback. We sincerely apologize that the arrangement delivered did not match what you ordered and that the flowers arrived with missing blooms and appeared to be in poor condition. We understand how disappointing it was to hear from your friend that the roses looked nearly wilted and that the bouquet did not reflect the quality you expected.

We appreciate you taking the time to share your experience and thank you for allowing us the opportunity to address and resolve your concerns. Your feedback is valuable and helps us improve the quality, accuracy, and overall customer experience of our floral arrangements and services.

Rated 5 out of 5 stars

The website was easy to work with

The website was easy to work with. Arrangements looked beautiful with many options. I am trusting Proflowers because they work with AARP. Hopefully flowers and delivery will be as expected.

November 3, 2026
Proflowers logo

Reply from Proflowers

We appreciate your review and appreciate you taking the time.

Rated 5 out of 5 stars

It was easy

It was easy, clear, and fast!

November 3, 2026
Proflowers logo

Reply from Proflowers

Thank you for taking the time to review your experience with our service.

Rated 5 out of 5 stars

Easy to order

Easy to order, quick to deliver. Flowers are beautiful.

November 3, 2026
Proflowers logo

Reply from Proflowers

We're so grateful that you took the time to share your experience with us.

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