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Photobox Reviews 

186,099
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Very intuitive and easy to use site which produce beautiful results for a competitive price.I already ordered three copies of one Foto book and now finished working on the second, which is bigger. Als... See more

Rated 5 out of 5 stars

Premier achat d'un album photo chez Photobox .... surprenant la qualité de l'album qui met en avant nos photos. Produit de mise en page simple d'utilisation et il permet de faire de jolies créations p... See more

Rated 3 out of 5 stars

Point + : qualité de l'album et des photos. Point - : Impossible de vider des photos du stock uploadé. Vraiment dommage. Impossible de créer une zone de texte Impossible dans certains cas de repo... See more

Rated 5 out of 5 stars

These guys care about their customers and do their best to fit the requirements. I have been through some Teck issues when uploading the album. however the IT guys out there were very cooperative, rea... See more

Company details

  1. Photo Printing Service
  2. Gift Shop

Written by the company

Nous sommes à vos côtés dans toutes vos aventures. De vos merveilleux voyages à la naissance de votre mini, comptez sur nous pour imprimer toutes vos histoires dans les moindres détails, afin qu'elles vous accompagnent et vous inspirent dans vos aventures de demain. Photobox a été fondé à Londres en 2000 pour aider les particuliers à développer et à imprimer leurs photos facilement et rapidement. Depuis, nous utilisons le numérique pour continuer à donner vie à toutes vos aventures dans les moindres détails grâce à une large gamme de produits photo et d'outils de création intuitifs. Photobox fait partie du groupe Storio, qui regroupe 6 marques sur 13 marchés, avec plus de 11 millions de clients, ce qui en fait l'un des leaders européens en produits photo personnalisés. Storio group est un endroit où les histoires sont exprimées, confectionnées et partagées entre les personnes et les générations. Nous donnons vie à vos histoires grâce à une gamme de produits photo personnalisés de haute qualité, tels que des livres photo, de la déco photo, des calendriers et des cadeaux. Notre technologie innovante vous permet de personnaliser facilement votre création pour l'offrir ou la garder pour vous. Nos produits photo sont réalisés avec soin pour donner vie à toutes vos aventures, des plus grandes aux plus petites, des prévues aux plus inattendues, vous permettant ainsi de revivre ces moments précieux et de les avoir à portée de main pour les années à venir.

Satisfaction client garantie

Nous mettons tout en œuvre pour que votre expérience avec nous soit inoubliable.

Nous mettons tout en œuvre pour que votre expérience avec nous soit inoubliable.
Un souci lors de la création ? Pas satisfait(e) de votre commande ? Si quelque chose ne vous convient pas, consultez notre Centre d'aide ou contactez notre Service Client. Nous trouverons la meilleure solution pour vous.

Contact info

4.1

Great

TrustScore 4 out of 5

186K reviews

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4.1

All reviews

(186,099)

6,921 reviews in the last 12 months

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Rated 5 out of 5 stars

Very intuitive and easy to use site…

Very intuitive and easy to use site which produce beautiful results for a competitive price.I already ordered three copies of one Foto book and now finished working on the second, which is bigger. Also recite has great promotions. Highly recommend.

June 17, 2026
Rated 3 out of 5 stars

Du bon et du moins bon

Point + : qualité de l'album et des photos.
Point - :
Impossible de vider des photos du stock uploadé. Vraiment dommage.
Impossible de créer une zone de texte
Impossible dans certains cas de repositionner des photos.
Photoweb est plus flexible et plus d'options mais mons qualitatif.

March 18, 2026
Rated 5 out of 5 stars

Always satisfied with the services

I have been using photobox for 15yrs and I am very satisfied with the service. The only suggestion I would do is to open the app also on Swiss Apple Store for people like me who live in France but have a Swiss phone.

March 5, 2026
Rated 1 out of 5 stars

Orders often delivered after promissed date!!!

I have been a loyal client for years. The photo albums are ok, quality is not the best but not the worst… however: I have been very disappointed several times: the delivery time is almost never on time, witch I find very stressing -when you expect to get your purchase on a certain date (they have the nerve to say « at the latest… »), and you pay a lot for delivery and product, it is very stressfull not to be able to count on the date you should get your order from photobox.
I find their promotions very deceiving also, there is almost all the time a promotion so you THINK you are getting a good price but really you are not, the so called promotional price is in fact the price you are supposed to pay all year.
When I contact the help line, it almost never helps because if your order is delayed, you are supposed to wait several days AFTER the date you were supposed to get your order. That’s all the help you get. So be carefull to trust the delivery times if you need the order to arrive on time for a present, it is in my expérience very stressfull and annoying when you count on giving the order for a birthday.

February 11, 2026
Unprompted review
Photobox logo

Reply from Photobox

Dear Lies,

Thank you for giving us feedback. We understand how disappointing it is when a delivery doesn’t arrive when you need it, and we regret that the promotions on our website and the support you received didn’t meet your expectations. This isn’t the level of service we aim to provide, and we appreciate you sharing your feedback with us. Please reach out to our customer care directly if you are in need of more help. You may use our chat service or email us through our websites or call us on 0330 053 3353. All our contact information is easily accessible on our website: https://service.storiogroup.com/hc/en-gb/p/contact

Kind regards, PhotoBox.

Rated 1 out of 5 stars

2 X calendar arrived with poor quality…

2 X calendar arrived with poor quality printing and the paper didn't feel like quality materials. A year of pictures printed tu put in our family album, such a disappointment, quality of prints is mediocre, the reframing that I spent ages doing on the app wasn't respected, 500 pictures all mixed up and not chronological order, just very poor overall. Wouldn't recommend

December 10, 2025
Unprompted review
Photobox logo

Reply from Photobox

Hi Clementine! We're truly sorry to hear that we haven't met your expectations in terms of product quality. 

We are deeply sorry about your recent experience, as your query still has not been resolved, and we appreciate you bringing this to our attention. We put great importance on the quality of our services and the satisfaction of our customers. We understand how much time and effort go into selecting and framing 500 images for a family album, and it is incredibly frustrating to find that your custom cropping wasn't respected and that the photos arrived out of chronological order. This is certainly not the high standard of quality or service we aim to provide.

Please reach out to our customer care directly. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).

We appreciate your patience and understanding. Kind regards, Photobox!

Rated 2 out of 5 stars

Delivery fee overpriced

Pictures are well printed , nothing to say about that however the delivery fees are not fair for the end consumers. Despite having them detailed on their website they are charging 10,45 euros for 4 calendars (with identical format) delivered at the same address. I waited to see how they would be packed before receiving them as I assumed these would be at least individually packed to justify this price however they were sent in one case and packed by 2 in bubble wraps. Better for the environment for sure but price-wise not fair.

happy to share the order number :
SPB023168162166

I have already been in touch with the team and exchanged few emails. I let you check your records. Thanks

December 20, 2025
Unprompted review
Photobox logo

Reply from Photobox

Hi Michael,

Thank you for your feedback. We are sincerely sorry to hear that your recent experience did not meet your expectations.

We invite you to contact us directly so that we can look into the situation further by following this link:
https://service.storiogroup.com/hc/fr/p/contact

We would appreciate it if you could include your order number and a brief description of your complaint.

Have a great day!

Sincerely,
Photobox

Rated 1 out of 5 stars

horrible printing

horrible printing ! I had two calenders printed- and of course didn´t expect perfect products- but this is just a shame !!

not worse a 100 % reduction .. stay away from this !!

December 19, 2025
Unprompted review
Rated 1 out of 5 stars

First time I use them and commande is late!

The very first time I use this company and the commande is due to arrive late.
I would have thought this company mainly deals in gifts for people, so correct me if I am wrong but this means gifts arriving for special dates???
I have left ordered this in plenty of time for the date and this is what happens!
There is no date for delivery, no small gesture as an apology, nothing. Sorry but you are not worthy of anybodies business! You have a service to give paying customers and you are not honouring it.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Composition libre

Composition libre : Utilisation facile, propositions de masques, cadres, stickers divers.
Le + : la mise en ligne de l album photos qui permet de le partager avec ses amis.
2 bémols : manque de renouvellement des stickers et arrières plans, et il faut nécessairement retirer toutes les sécurités et pare-feu de l'ordinateur pour envoyer l'album en téléchargement.

May 13, 2025
Rated 1 out of 5 stars

New system reduces customer experience

The new system seems inferior from a customer perspective. I’ve ordered photo calendars from them for years and each year I could transport all the birthdays and memorable dates from the previous year to the new calendar. That function has been removed meaning it’s much more laborious to create new calendars. Not great from a customer perspective and no motivation to stay with Photobox. Disappointing

May 26, 2025
Unprompted review
Photobox logo

Reply from Photobox

Hi Julie,

Thank you for taking the time to leave your feedback. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services.

We are very sorry that you are dissatisfied with our changes.

As a digital company, we always strive to bring to our customers a hassle-free experience. This means that, from time to time, we need to update our systems. This brings some necessary changes, such as changes in our product range, sizes or characteristics.

We understand that the changes made have caused some inconvenience to you, for which we sincerely apologize. Unfortunately, we cannot revert to our previous options because of the way our new editor is set up. 

We hope that this initial disappointment will not deter you from creating your precious stories with us, we take great pride in printing your creations. 

If you have any questions or suggestions, you can feel free to contact us through our contact page: 
https://service.storiogroup.com/hc/fr/p/contact

Kind regards,

Photobox

Rated 1 out of 5 stars

The new logiciels are too automatic or bad

I was happy with the previous logiciel. Now I have to use a kind of all purpose graphic logiciel. Photobox does not keep the creations in his logiciel. I stop for a month and now I can open the work I did. Theit new logiciel does not allow to do nice personnalized albums, only the most simple, vulgar and current creations, with almost no personnalization.
The deception is total.

May 7, 2025
Unprompted review
Photobox logo

Reply from Photobox

Bonjour Noelle,

Merci d'avoir pris le temps de nous faire part de vos commentaires. Nous les apprécions grandement car ils jouent un rôle crucial dans l'élaboration de nos services.
Nous sommes sincèrement désolés d'apprendre que votre expérience récente avec notre nouveau logiciel n’ait pas répondu à vos attentes.

Nous vous invitons à nous contacter directement afin que nous puissions examiner la situation de plus près en suivant ce lien :
https://service.storiogroup.com/hc/fr/p/contact

Nous vous serions reconnaissants de bien vouloir inclure votre numéro de commande ainsi qu'une brève description de votre réclamation.

Nous vous souhaitons une excellente journée!

Cordialement,
Photobox

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