Penworld Reviews 

7,836
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 764 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, noting that orders arrive securely packaged, beautifully wrapped, and accompanied by personalized handwritten notes and delightful sweet treats. Reviewers consistently describe the interactions as professional, mentioning that the helpful staff ensures a smooth and pleasant purchasing journey from start to finish. Some customers also noted the impressive variety of stationery products available, making it easy to find both common items and unique gifts. Consumers highlight the clear website layout and reliable product quality, confirming they will happily purchase from the store again.

What people talk about most

Product

Customers had positive experiences with product, noting that items arrive fairly described and of good... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the exceptionally fast... See more

Quality

Reviewers express great satisfaction with product quality, highlighting top quality goods, beautifully... See more

Service

Users describe positive interactions with service, praising the fast and efficient experience. Consumers... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast shipping and careful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a delight to order with Penworld. I ordered a Kaweico pen with a fine point, which wasn't in stock. They called me to give me another option or to wait until they could re-stock. Once re-stocke... See more

Rated 5 out of 5 stars

Fabulous and efficient service from Penworld, as always. Special thanks to Yves who cancelled my order of the wrong diary contents within 10 minutes of my request. I was very happy to receive the corr... See more

Rated 5 out of 5 stars

The whole experience of searching for the desired items, personalize them and proceeding with the purchase went very smoothly. Would recommend to everyone. I haven't open the packages that arrived vey... See more

Rated 5 out of 5 stars

An excellent service. The website was nicely laid out presented the products clearly. The item was dispatched quickly and was easy to track. Communication was good with them throughout, and it arrived... See more


Company details

  1. Fashion Accessories Store
  2. Pen Store

Information provided by various external sources

Founded in 1924 Penworld is official dealer of luxury brands like Montblanc, Lamy, Visconti, Graf von Faber-Castell, Parker, Waterman, Lamy, S.T. Dupont, Montblanc,... We offer fast worldwide shipping and have more than 10.000 pens in stock


Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(7,836)

1,629 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to get what I needed and find the…

Easy to get what I needed and find the pen and ink I was looking for.. If you are looking for critic I would say the ink options are bit limited compared to what you see online specially for Diamine inks or Robert Oster that I think for people who is starting in the fountain pen world are very good entry level inks for Diamine and Robert Oster due the popularity in some influencers. I'm more inclined to Diamine, love their options and also because in general their inks are very wet and help smooth the writing experience.

September 3, 2026
Rated 5 out of 5 stars

Great products + Delivery

Great products, and supreme delivery. I ordered a last-minute wedding present of an engraved pen, and it arrived within 24hrs - fully gift wrapped and with a lovely thank you note.

Couldn't recommend enough.

August 22, 2026
Rated 5 out of 5 stars

10/10 Experience

Bought a total of 3 pens in the last month or so, express delivery in the EU. Arrived as advertised - in 2 business days. Perfect condition. I trusted the store with a higher-end fountain pen and some decent inks, and I'm deeply impressed. 10/10 service, delivery and experience. Thank you :)

August 20, 2026
Rated 5 out of 5 stars

5 stars ⭐⭐⭐⭐⭐

The package was delivered the day after I placed my order. My fountain pens were beautifully wrapped in small packages, and there was even a handwritten note included. Really great service — I will definitely order again!

August 26, 2026
Rated 5 out of 5 stars

Very quickly delivered and well packed

Very quickly delivered and well packed. It was also wrapped with a few sweets and a note, which I thought was a classy touch. The Gravitas case itself is really pleasing and what I need for my forthcoming travels. It was fairly and accurately described and pictured. I have been delighted with the experience. I recommend the seller and the product.

August 29, 2026
Rated 5 out of 5 stars

Simply Amazing

Tom Hessin Rustic Revolution
Fast delivery—ordered to Slovakia. The package arrived in a day and a half. Beautifully packaged, with a lovely note and three lemon candies inside.
Thank you, Danielle and Penworld.

August 29, 2026
Rated 5 out of 5 stars

Fabulous and efficient service from…

Fabulous and efficient service from Penworld, as always. Special thanks to Yves who cancelled my order of the wrong diary contents within 10 minutes of my request. I was very happy to receive the correct one days later. Thank you again.

August 28, 2026

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