Hi, once of the pants dont fit.. are 2 small. But for me it had no value to send it back because if i pay for the return. I would only be refunded 11 euro. Maybe on the blue jeans you could add... See more
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I’m very happy with my experience. The ordering process was easy and clear, and everything went smoothly. The delivery was quick and the product arrived well packaged. The quality is excellent and fu... See more
Company replied
This is my first time purchasing from nickis and I am a bit nervous when I saw the reviews.However I have very good experience with their customer service Patrick. Fast reply and fast delivery. I will... See more
A store to avoid. Placing an order is quick and easy, but getting a refund is almost impossible. This was my last order from this store! It's impossible to reach them by phone, they don't respond to e... See more
Company details
About NICKIS LPC GmbH
Written by the company
NICKIS.com: Premium Fashion für Kinder
Herzlich willkommen bei NICKIS.com, Ihrem Online-Shop für hochwertige Kinderbekleidung und Accessoires. Seit unserer Gründung haben wir es uns zur Aufgabe gemacht, die besten internationalen Modemarken für Kinder zu einem einfachen und angenehmen Einkaufserlebnis zu vereinen. Bei NICKIS.com finden Sie eine exquisite Auswahl an Kleidung, Schuhen und Accessoires für Babys, Kinder und Teenager.
Unser Sortiment umfasst renommierte Designerlabels wie Gucci, Burberry, Fendi, und viele mehr. Jedes Stück in unserem Angebot wird sorgfältig ausgewählt, um sicherzustellen, dass es den höchsten Qualitäts- und Stilstandards entspricht. Ob für den täglichen Gebrauch, besondere Anlässe oder als Geschenk – bei uns finden Sie stets das perfekte Outfit.
Bei NICKIS.com stehen unsere Kunden im Mittelpunkt. Wir bieten nicht nur eine erstklassige Produktauswahl, sondern auch einen ausgezeichneten Kundenservice. Unser engagiertes Team steht Ihnen jederzeit zur Verfügung, um Ihre Fragen zu beantworten und Sie bei Ihrem Einkauf zu unterstützen. Unser Ziel ist es, Ihnen ein unvergessliches Einkaufserlebnis zu bieten, das Sie immer wieder zu uns zurückkommen lässt.
Einkaufen bei NICKIS.com ist einfach und bequem. Unsere benutzerfreundliche Webseite ermöglicht es Ihnen, schnell und unkompliziert durch unser Sortiment zu stöbern und Ihre Lieblingsstücke zu finden. Mit flexiblen Zahlungsoptionen und einem zuverlässigen Lieferservice stellen wir sicher, dass Ihre Bestellung sicher und pünktlich bei Ihnen ankommt.
Erleben Sie die Welt der hochwertigen Kinderbekleidung bei NICKIS.com und lassen Sie sich von unserer exklusiven Auswahl inspirieren. Wir freuen uns darauf, Sie in unserem Online-Shop begrüßen zu dürfen und Ihnen die neuesten Trends und zeitlose Klassiker der Kindermode zu präsentieren.
NICKIS.com – Wo Mode für Kinder zu einem besonderen Erlebnis wird.
Contact info
Machtlfinger Str. 27, 81379, München, Germany
- +49802226969
- info@nickis.com
- www.nickis.com
3.4
Average
805 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 1 week
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Hi, once of the pants dont fit.. are 2 small. But for me it had no value to send it back because if i pay for the return. I would only be refunded 11 euro. Maybe on the blue jeans you could add to t
Hi, once of the pants dont fit.. are 2 small. But for me it had no value to send it back because if i pay for the return. I would only be refunded 11 euro.
Maybe on the blue jeans you could add to the site that the fit would be smaller and the kids would need to buy a size larger.
August 20, 2026
Very disappointing experience
I am extremely disappointed with my experience with NICKIS.
I placed order on August 15, 2026, containing two pairs of shoes: Mayoral sandals and Fendi sandals.
NICKIS sent me a shipping confirmation for the Mayoral sandals only, with tracking number. Their own order page clearly shows that the Mayoral sandals were shipped on August 16.
The shipping confirmation also explicitly states that not all items were included in the shipment and that missing items would be shipped separately with a further shipping confirmation.
I never received any separate shipping confirmation for the Fendi sandals, and I never received the Fendi sandals.
I contacted customer service, and on August 20 I was told that the Fendi sandals had supposedly been shipped on August 16 using the exact same tracking number as the Mayoral sandals. This is inconsistent with NICKIS' own order and shipping documentation.
I have repeatedly contacted customer service and requested a refund for the undelivered Fendi sandals, but I am still waiting for my money and have not received a satisfactory resolution.
I would strongly recommend keeping all documentation and communication with NICKIS if you experience a similar issue.
Very disappointing customer service and handling of an undelivered €114 item.
August 15, 2026
A store to avoid
A store to avoid. Placing an order is quick and easy, but getting a refund is almost impossible. This was my last order from this store! It's impossible to reach them by phone, they don't respond to emails, and there's complete silence on WhatsApp and Instagram as well.
July 13, 2026
Unprompted review
Very disappointing experience
Very disappointing experience. I returned my order, and NICKIS confirmed receipt of the return on 05.06.2026. Despite several follow-up emails and promises that the refund was being processed, I still have not received my money. Weeks have passed without any resolution. I cannot recommend this shop based on their after-sales service.
May 12, 2026
I have never received my order and no…
I have never received my order and no refund!!!!
If I could give zero stars I would have done it!
June 7, 2026
I didn’t receive my order 642757 and no…
I didn’t receive my order 642757 and no reply from customer’s service
June 28, 2026
They have received my returning but…
They have received my returning but never ever refound. They are ignoring emails and WhatsApp messages. It means they are cheating company.
June 29, 2026
Unprompted review
The best children's store ever
The best children's store ever! Great products and good sales. Fast shipping and nice packaging as well.
March 26, 2026
No help at all from customer service
I have tried to call, send e-mails About my order Many times but never a reaction and still havent received part of my order.
May 31, 2026
Purchases are simple and easy -- not returns
Purchases are simple and easy. I thought I loved Nickis, until I tried returning an ill-fitting swimsuit. Their WhatsApp messaging goes unresponsive and so too does their email. Disappointed to say the least. I will actively avoid shopping here in future.
June 1, 2026
Reply from NICKIS LPC GmbH
Dear Hannah,
We are truly sorry to read about your experience and sincerely apologize for the frustration and disappointment caused.
We never intended to let you down. Unfortunately, we were unable to provide the level of service you rightly expected from us. While we can also be contacted via WhatsApp, we are generally best reached by email.
Please accept our heartfelt apologies for the lack of communication regarding your return request. We greatly value your trust and are very sorry that we did not meet your expectations on this occasion.
I still haven't received my order
I still haven't received my order! I've been trying for three days to get an answer to my question, "Where is my order and why can't I track it?" I've sent inquiries on WhatsApp and by email, and there's been no response! It's disgusting.
May 31, 2026
Reply from NICKIS LPC GmbH
Dear Yevhen,
hank you for your feedback.
We sincerely apologize for this situation and fully understand your frustration. Unfortunately, it appears that there was an overlap in our inventory system, and the item you ordered was no longer available, although this was not reflected correctly at the time of your purchase. Regrettably, we did not notice this issue in time and failed to inform you accordingly.
We are also very sorry that you did not receive a response to your inquiries via WhatsApp and email. This is not the level of service we strive to provide.
As the item is unavailable, we have now issued a full refund for your order.
Please accept our sincere apologies for the inconvenience, the lack of communication, and the disappointment caused. We completely understand your dissatisfaction and deeply regret the experience you had with us.
Re Order no 640179
Re Order no 640179 - I am totally disgusted about your customer care service. Me and my sister bought 3 dresses. First and foremost they were not dispatched on time. We had to write to you and you sent them very very late. 2 of them we have to return because the occassion had already passed when we received them. The other one...a shameful story. My daughter wore it for a special occasion... a designer dress ...and during the occassion the fabric thorn!!!! I have sent you several email but no one responded such a shame. I am expecting now a full refund of this thorn dress...check email for pictures already sent. The other two we have asked for a free return back since it was your fault that they arrived late for the occassion. I am expecting a reply asap..such a shame sending several email and no one replies back
May 10, 2026
Reply from NICKIS LPC GmbH
Dear Joeanne,
Please accept our sincere apologies for the inconvenience and frustration you have experienced.
We are very sorry that your order did not meet your expectations and that you did not receive timely responses to your emails. We understand your disappointment and regret the circumstances surrounding your order.
We would also like to apologize for the delay and for the inconvenience caused to you and your family.
Thank you for your patience and understanding.
Beware of this shop!
I could copy the most recent review written here. I have been trying to get the money back for the return received by Nickis on 1 April 2026. Despite e-mails, WhatsApp messages, and calls, there is silence. Nice items, but a horrible experience overall!!
April 28, 2026
Unprompted review
Reply from NICKIS LPC GmbH
Dear Joanna Mrozinska,
we are very sorry for the negative experience you had with your return and the delay in processing your refund.
We fully understand your frustration regarding the lack of response and the waiting time, and we sincerely apologize for the inconvenience this has caused you.
We would like to inform you that the refund has now been processed.
We truly regret that your experience with us did not meet your expectations, especially as we always aim to provide a much better service.
Thank you for your feedback.
I did not receive my order after 3 weeks
April 12, 2026
Reply from NICKIS LPC GmbH
Dear Catherine,
Thank you for your message.
We are very sorry for the delay with your order and the inconvenience this has caused. Please accept our sincere apologies.
We will take care of your shipment this evening and ensure that your order is dispatched immediately tomorrow.
We truly appreciate your patience and understanding and are doing everything we can to resolve this as quickly as possible.
grosen dank
Hi
I recieved exactly what I ordered
The delivery was prompt and I like very much that you have all brands I cherish
April 12, 2026
Good service
The delivery of an order was longer than anticipated. Despite my excessive frustrated reaction, Nickis service team reacted quickly and appropiately.
In short, nickis deserves a fair and good review so with the current score I like to correct my previous review
April 3, 2026
Reply from NICKIS LPC GmbH
We have already sent a shipping confirmation including a tracking link where you can follow your shipment at any time.
According to the latest update, your parcel has arrived in the destination country and is currently in transit.
Please note that due to the public holidays (Good Friday and Easter Monday), no parcels were processed or transported in Germany, which can understandably lead to delays.
We truly regret that this has led to your frustration. At the same time, we would have genuinely appreciated the opportunity to assist you directly before receiving a 1-star review — our customer service team is always here to help quickly and transparently.
If there is anything further we can do to support you, please do not hesitate to reach out to us directly.
NICKIS Team
Great price and fast delivery from…
Great price and fast delivery from Germany to the Netherlands
March 24, 2026
Reply from NICKIS LPC GmbH
Thank you for your great feedback.
We’re very happy to hear that you were satisfied with both the price and the fast delivery.
We hope to welcome you back again soon.
Kind regards
Your NICKIS Customer Service
Very slow delivery
Very slow delivery. More than two weeks and my order still didn’t arrive
March 14, 2026
Reply from NICKIS LPC GmbH
Thank you for your feedback.
We’re sorry that your order took longer than expected. Your shipment has now been dispatched, and you should receive it shortly.
The delay was due to additional quality checks on certain items, which took longer than anticipated.
If you have any questions, please feel free to contact us anytime.
Kind regards
Your NICKIS Customer Service
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