Mozio Reviews 

18,015
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,591 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, often assisting with luggage and providing useful information. The service is frequently highlighted for its reliability and punctuality, with drivers arriving on time and ensuring safe and comfortable journeys in clean, modern vehicles. Many appreciate the excellent communication, including driver details and real-time updates, making the overall experience smooth and convenient. However, some customers also noted difficulties with re-arranging pickups for delayed flights or finding their assigned driver upon arrival, occasionally leading to extended waits or lack of transportation. A few other people also felt that some aspects of vehicle safety could be improved, mentioning concerns about car seats or luggage in vehicles.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising drivers for being polite, friendly,... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the punctuality and... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting the punctuality and... See more

Location

Users describe positive interactions with location, highlighting the punctuality of pickups and safe... See more

Booking process

Customers consistently note positive experiences with the booking process, describing it as seamless, easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Both our trip from Gatwick to the Southampton Port and back to Gatwick, were on time and the drivers were very helpful in loading and unloading our luggage. On our return trip from the port to Gatwi... See more

Rated 5 out of 5 stars

The driver arranged an earlier pick-up than planned as he was aware of the potential queues at Tivat airport. We arrived in plenty of time for return flight. Car was comfortable and clean. Driver was... See more

Rated 5 out of 5 stars

Very helpful, careful drivers. Came on time and with a well valeted minibus. Spoke good English, so chatted to us. Much, much better than the taxi drivers. We took several journeys with taxi drivers,... See more

Rated 5 out of 5 stars

I was really happy when I landed at La Palma airport and the taxi driver was holding up a sign with my name on, which made it easier to find one another. The drive was exactly what was needed after a... See more


Company details

  1. Transportation Service
  2. Software Company
  3. Travel Agency
  4. Travel Aggregator
  5. Web Collaboration Platform

Information provided by various external sources

Founded in 2012, Mozio was born out of CEO David Litwak’s experiences travelling to over 60 countries and struggling to find the best local options for getting around. A technology company at heart, Mozio is focused on helping connect customers, local companies, and global travel brands to turn what can be one of the most confusing parts of any trip – getting to and from the airport - into a delightful experience. Whether by train, bus, shuttle, sedan, taxi, limo, water taxi, motorcycle or helicopter, travelers using Mozio’s technology can search for and book the right option for them. Mozio’s technology solutions enable travel brands to drive customer loyalty and effectively monetize on the “last mile” of every trip.


Contact info

4.9

Excellent

TrustScore 5 out of 5

18K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 61% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(18,015)

1,760 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a great experience with…

I had a great experience with Muangthong Taxis for my transfer from my hotel to Phuket Airport. The driver arrived on time, was polite and professional, and the ride was smooth and comfortable. I felt safe throughout the journey, and they made sure I reached the airport with plenty of time before my flight. The service was reliable, hassle-free, and excellent value for money. I would definitely recommend Muangthong Taxis to anyone looking for dependable airport transportation in Phuket. Thank you for the excellent service!

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Totally recommended!

Booked for my mom, she was very satisfied, she said that the car was big and clean, driver was polite, helpful and friendly. Easy to find the location of pick-up, good service.

July 20, 2026
Unprompted review
Rated 1 out of 5 stars

Disappointing B2B Partnership: Unreliable Suppliers & Zero Protection for Affiliates

After working with Mozio’s B2B affiliate portal for over two years and placing numerous bookings for our clients, we are forced to terminate our partnership due to repeated operational failures and unfair partner policies.

Recently, we experienced two separate incidents where Mozio’s local suppliers failed to deliver. In both cases, our clients arrived at the airport strictly on time, but no driver ever showed up.

While Mozio’s support team responded quickly—advising our clients to take alternative transport and opening an investigation—quick support does not fix the root issue: Mozio works with unreliable vendors who leave passengers stranded and ruin the customer experience.

The business impact on our agency has been severe:

Client Churn & Financial Loss: Frustrated by these disruptions, both clients lost trust in our agency, canceled all their remaining travel arrangements with us, and will not return.

Zero Commission Protection: While Mozio rightfully refunded the clients in full, they refused to protect our partner commission or hold their supplier accountable to compensate us. We invested time, labor, and live handling into these bookings, only to absorb 100% of the loss for a failure entirely caused by Mozio's vendor.

Mozio's current B2B model places the financial and reputational risk of their supplier errors squarely on the shoulders of their affiliates. Good support speed cannot make up for bad business practices. We strictly advise other travel agencies and affiliates to think twice before partnering with Mozio in their current structure.

July 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Transportation in Cabo!

We had rides to and from the San José del Cabo airport with this company. Both of our drivers were friendly and professional, and very prompt. No issues changing the time with our second ride, and I called the night before. I highly recommend this company!

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Service you can count on

We have to wait for more than one hour at the Immigration counter and our driver dose this too. Thank you for waiting without extra Costa.

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

First experience

Excellent service that I would highly recommend. Reliable customer service with quick responses. The driver was polite had a clean car and had very good driving skills.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

If you are thinking about a private…

If you are thinking about a private transfer with courteous and prompt drivers, look no further than Tiger Travel, the service they offer is definitely 5 star. The vehicles and drivers are of the highest specifications for the vehicles and very helpful informative operatives.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience,
The driver arrived early, and was very polite, very friendly and helpfull !!
Everything was perfect, we highly recommande.

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Top Service.

Even with landing with no cell voice service the team worked their magic to connect me with my ride out of jfk.

July 14, 2026
Unprompted review

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