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Mobilebitz Reviews 

163
•
TrustScore 5 out of 5

4.9

Mobile Phone Repair Shop
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Review summary

Created with AI, based on recent reviews

Considering 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, helpful, and knowledgeable when assisting with device repairs and accessory purchases. Consumers genuinely appreciate the fast, professional service, noting that screen replacements and device setups are completed quickly and efficiently. Many individuals also mention the great pricing and the wide selection of high quality phone cases available. Some reviewers were not happy with occasional issues, such as receiving incorrect online orders, experiencing appointment misunderstandings, or dealing with product limitations.

What people talk about most

Service

People report positive experiences with service, consistently praising the staff for being friendly,... See more

Staff

Clients share positive opinions on staff, frequently describing them as extremely helpful, friendly, and... See more

Product

Customers had positive experiences with product, noting that items are of great quality and very secure.... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and accommodating staff... See more

Price

Reviewers mention positive feedback about price, highlighting very fair rates and bargain products. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My mum brought a handset from Crawley county mall store but realised after 1 week the screen was too small as she has poor sight in one eye! We went into the store to see if there was any chance... See more

Rated 5 out of 5 stars

I can’t recommend Mobilebitz Hereford highly enough. After visiting eight different repair shops, all of whom insisted my Motorola Razr 50 Ultra needed a full screen replacement, Mobilebitz were... See more

Company replied

Rated 5 out of 5 stars

Went to the Banbury kiosk today to have the screen changed on my very new iphone 15 after the phone had been driven over by a car last week. The screen was completely smashed as was the back. I though... See more

Company replied

Rated 5 out of 5 stars

I stumbled upon Mobilebitz by accident while in Watford, on my way to the Apple Store to replace a broken iPhone 13. Trying my luck, I popped in to see what they would charge for a scr... See more

Company replied

Company details

  1. Mobile Phone Repair Shop
  2. Cell Phone Accessory Store
  3. Cell Phone Store
  4. Phone Repair Service

Written by the company

Mobile Bitz - The UK's Leading Mobile Phone Repair Specialists

Contact info

4.9

Excellent

TrustScore 5 out of 5

163 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(163)

159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Good service

Good service. Good value for money…and when they could’ve charged me for an extra component they were honest and said I didn’t need it. Highly recommend. Great guys.

September 6, 2026
Unprompted review
Rated 4 out of 5 stars

The staff are attentive and helpful.

The staff are very polite and helpful. The store sell a varied amount of new and second hand mobiles as well as accessories. I bought two phones. A new Nokia 105.(yes..got it as a house phone to listen to the radio, which doesn't need wire ear p0hone as an antenna. It has dual sims..,make calls and received calls. It also has 4G.
The second hand phone I got wasn't from Apple or Samsung. But the Honor 200 seriesb256 g at a reasonable price + screen protector.
Sadly, I had to go online to buy accessories, as they mainly support the above mentioned companies popular produced handsets.
I am still getting used to it, but popped in for some advice on some of the difficult features I was struggling with.
And once again the staff were happy to assist showing me step by step.

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful guy, got just what I wanted with a demonstration of how to use device. Thank you

August 21, 2026
Unprompted review

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