Straight forward ordering, just upload your prescription, find your brand and BAM. Contacts delivered to your home or place of business. I will be using Lens.com for my future needs for contact lenses... See more
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Company details
- #7 of 19 best companies in Contact Lenses Supplier
- #8 of 23 best companies in Eye Care Center
- #44 of 93 best companies in Pharmacy
About Lens.com
Written by the company
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
What makes us different? A couple of things. We offer amongst the lowest prices of any contact lens seller online or in-store, through our bulk buying and independent price setting. We have the largest independently held inventory of contact lenses in our warehouse, so we ship most orders within 24 hours. Ordering through us is incredibly easy, requiring - 1) your order information, and 2) the name and contact info of your eye doctor (or copy of your prescription, if you have it) and we can take care of the rest.
Also, everything on our website is designed for simple user interaction whether you’re placing an order, changing a prescription or checking on an order’s status. This coupled with genuine caring customer service means a smoother, worry-free experience. Just what you want when you order contact lenses. We even have an online eye exam service to save you the doctor’s trip.
Lens.com
Written by the company
- Get your prescription from the eye doctor, but your contact lenses from Lens.com.
- At-home vision tests, hassle-free returns. Your trusted source for ordering contact lenses online since 1995.
Contact info
3016 Georgia St., 63353, Louisiana, United States
- 1-800 LENS.COM (536-7266)
- service@Lens.com
- www.lens.com
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always easy and straight forward
Quick easy and great price
Best Price I Found, But Beware the "Tax and Fees" Tacked on After Checkout
Although Lens.com did end up being the best price, the pricing is very tricky online. Bear with me for a little math for a moment. In my cart screen, it lists 8 boxes for a total of $331.92 after rebate but before taxes and shipping & handling. Before rebate that amount should be $621.92 plus the $9.95 for shipping and handling and unknown tax in cart. Only when I FINISH checkout do I see the final charge is $817.55! When I called, I was informed they charge tax at $23.21 PER BOX! Wait, what!? The tax rate where I live is 7%, which should be $43.53, not the $185.68 total in taxes they charged me. In fact, contact lenses are exempt from Indiana sales tax. Called again, now the "tax" was explained as a "tax and fees" charge to cover things like calling the doctor for the prescription (which they didn't do because I uploaded it). So I do almost all the work and am charged almost $200 for making it convenient for them!?
Sorry, never again for me, I prefer transparent pricing.
Placed an order July 17th for contact…
Placed an order July 17th for contact lenses. Paid for expedited shipping. Guarantted delivery by July 21st. Received a tracking number from DHL order arrival date eta July 24 through August 3rd. Spoke with Lens.com customer service requesting a new order be overnighted. Their solution: PAY FOR THE OVERNIGHT EXPRESS DELIVERY! They LIED about their expedited shipping delivery date! My best expereince have been with 800 CONTACTS!
Easy to use to place order
Easy to use to place order. Easy to follow instructions. Nice rebate on product.
Easy to use, great price.
The website was easy to use,and the prices were really good. I would order from them again.
Lens.com is everything they say they are. very reliable
Excellent service. Reliable and accurate
Fast and easy
Easy experience
They added a ridiculous 40% to my order…
They added a ridiculous 40% to my order right at checkout and claimed it was a fee for servicing my order. I ended up canceling my order, they are a big scam.
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